ScreenStepsAdministering Your Account Managing SitesWhat is a site and who can see it?

What is a site and who can see it?

This article will describe what ScreenSteps sites are and how you can use them to distribute and control access to your ScreenSteps content.

You have a ScreenSteps account

When you signed up for ScreenSteps, you signed up for a ScreenSteps account. Within your account, you can create multiple knowledge base websites, what we refer to as sites.

Each site can have a separate URL, different content, be customized to look different, different viewers, and have different authors.

Some customers have one ScreenSteps account and several sites for different audiences or products/apps.

For example, one site might be a public site for customer support related to Product A. The second site might be a private site for internal procedures. And a third site might be a private site that is customized for one large customer.

A site contains your manuals and articles

A site contains one or more manuals. A manual contains one or more chapters and chapters contain one or more articles. Your articles are individual web pages that contain the text and images of the how-to documents you create.

A site displays your content

Non-admin/contributor users can only see your content when it is placed in a site. For example, if you have a manual, your customers will only be able to see it when you place it in a site.

This gives you a very simple way to target your ScreenSteps content to a specific audience.  

For example, you may have articles for Product A, Product B and your internal documentation.  You could setup three sites:

• One for users of Product A (contains manuals that pertain to Product A)

• One for users of Product B (contains manuals that pertain to Product B)

• One for employees (contains manuals that pertain to your employees)

A site controls who can author content

You can control who can create content and what content they can edit on your ScreenSteps account by assigning editor and contributor users to a site.

A site controls access to your content

You can mark each site as public or protected.  If a site is protected then users will need to login to the site before they can access any of its contents.

A site controls the look of your content

Each site can have its own custom template, allowing you to completely control the look and feel of your documentation.

A site can contain custom navigation

You can also add custom navigation to a site, allowing you to include links to your main site, your online store, customer forums, etc.

2 Comments

Rhocela

In reference to this image (the last image on this page): https://s3.amazonaws.com/screensteps_live/image_assets/assets/000/056/887/original/8ec1e383-71e5-4a8a-97ac-847b44ac51b2.png?1467215582

Can we control access on the "Manuals (aka categories)" level based on reader groups? or does the control only apply to the the Site level?

Trevor DeVore

@Rhocela Not at this time. Currently all access is handled at the site level.

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