ScreenStepsAnnouncements AnnouncementsFAQs About the Legacy Browser App Upgrade

FAQs About the Legacy Browser App Upgrade

On October 11, 2016, all ScreenSteps accounts will switch to from the Legacy Browser Application to using the New Browser Application. This article will answer any questions you have about making the switch.

How do I use the New Browser Application?

Check out this video for a brief overview, and learn the general navigation.

Below is a compilation of frequently asked questions about the New Browser Application. If you don't see an answer to your question, feel free to email support@screensteps.com and let us know so we can add your question to the list.

What do I have to do?

Nothing. We will upgrade your account for you. The main thing we want you to know is that the appearance of the browser application will look very different, and many of your workflows will change when using the browser application.

Will my customers/employees be impacted?

No. The change to the browser application only impacts your team of Authors/Editors and Admin.

Can I still use the Legacy Browser Application?

On October 11, 2016, all accounts will switch over to using the New Browser Application; however, if you find that you cannot perform a certain task in the New Browser Application, notify support@screensteps.com so our developers can address the issue, and then you can navigate back to the Legacy Browser Application to perform the action.

On November 15, 2016, the Legacy Browser Application will be retired. You will still be able to use the ScreenSteps 3 desktop client. But after November 15, 2016, you will no longer be able to use the Legacy Browser Application. It will be gone forever.

How do I access the Legacy Browser Application?

Click on Go back to legacy browser app

This link will disappear on November 15, 2016. So if you determine that you cannot do a specific task in the New Browser App, please notify support@screensteps.com.

Can I still use the ScreenSteps 3 Desktop Client?

Yes. The ScreenSteps 3 Desktop Client will still function as it currently does.

How do I access the New Browser Application?

From the version 3 Desktop Client

You can access the New Browser Application from the version 3 ScreenSteps Desktop Client by clicking on Web Admin.

From the web

In Chrome, Safari, IE, Firefox, or any other browser, type in  https://[your_account_name].screenstepslive.com/admin into the address bar.

After you access the New Browser App, bookmark it for future reference so you can easily navigate to the Web Admin portal.

How can I upgrade to the ScreenSteps 4 Desktop Client?

The New Browser Application works really well with the version 4 Desktop Client. To upgrade, contact support@screensteps.com and we will help you make the switch.