Failed Connect error

When trying to connect to the ScreenStep server from the Windows version of the ScreenSteps desktop software you may see an error similar to this:

(7) Failed connect to your-subdomain.screenstepslive.com:8118

This article will help you troubleshoot the problem.

The cause

This error is caused an in invalid proxy server setting on your Windows machine. When ScreenSteps starts up, it looks in the Windows registry for proxy server settings. If you check your proxy settings in Internet Explorer it may not appear that a proxy server is set. If you look in the following locations using the Windows Registry Editor you should find one of them set to 127.0.0.1:8118, however.

HKEY_CURRENT_USER\Software\Microsoft\Windows\CurrentVersion\Internet Settings\ProxyServer
HKEY_LOCAL_MACHINE\Software\Microsoft\Windows\CurrentVersion\Internet Settings\ProxyServer

You need to remove the value in order for ScreenSteps to work properly.

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