ScreenStepsAuthoring Content TroubleshootingWhy does ScreenSteps freeze when I try to capture the screen?

Why does ScreenSteps freeze when I try to capture the screen?

We have seen a handful of reports where the ScreenSteps application will start a screen capture session but then appear to freeze. Check that you don't have another screen capture application running at the same time. If you trigger both screen capture applications at the same time ScreenSteps can appear to freeze.

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