ScreenStepsAuthoring Content TroubleshootingSending ScreenSteps support information about your computer system

Sending ScreenSteps support information about your computer system

When trying to troubleshoot issues with the ScreenSteps desktop application you may be asked to send technical support information about your system. These instructions will show you how to copy information about your computer system to the system clipboard so that you can paste the information into a response to technical support.

Instructions for Windows

Open the About window using the Help > About menu

ScreenSteps Help menu

Click on version number while holding down the ALT key

While holding down the ALT key, click on the version number in the About window. You will hear a beep which indicates that information about your computer system has been copied to the clipboard.

ScreenSteps About window
Instructions for Mac OS X

Open the About window using the ScreenSteps > About ScreenSteps menu

ScreenSteps menu

Click on version number while holding down the OPTION key

While holding down the OPTION key, click on the version number in the About window. You will hear a beep which indicates that information about your computer system has been copied to the clipboard.

ScreenSteps About window

Paste system information into response to technical support

You can now use the Edit > Paste menu in your email or browser to paste your system information into a response to technical support. Here is a sample of the information that is copied to the system clipboard:

Version: 4.0.2 (406)
Engine: 8.1.3 14017
OS: Mac OS X (10.12.4)
Date: Tuesday, April 11, 2017, 7:58 AM
Location: /Applications/ScreenSteps.app/Contents/MacOS/ScreenSteps
System: Mac OS 10.12.4
CPU Type: x86
Monitors:
    2560 x 1440 (0,0,2560,1440)
    2560 x 1440 (-2560,0,0,1440)
Working Monitors:
    2560 x 1362 (0,23,2560,1385)
    2560 x 1417 (-2560,23,0,1440)
Screen density:
    2.000000
    1.000000
Window bounding rect: 0,23,2560,1385
Screen depth: 32
Screen type: DirectColor
Screen gamma: 2.2
Sound volume: 56
Printer paper size: 8.5 X 11
Print scale: 1
Available disk space: 1107196.9 Mb
Drives: Macintosh HD,home,net
IP Address: 192.168.1.81

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