ScreenStepsGetting Started Getting HelpGetting help with ScreenSteps

Getting help with ScreenSteps

This article will explain the best ways to get help with ScreenSteps whether you are getting started or an advanced user.

Getting started

If you want some help understanding the concepts behind ScreenSteps then we suggest that you view our "Basic Concepts" videos. These are all short videos that will help you understand some of the basic concepts behind ScreenSteps.

If you want help performing specific tasks then browse the help manuals here.

If you want to learn best practices for creating and organizing your documentation, then check out our "Creating Docs that Rock" manual.

Keeping up with changes

To keep up to date on changes to ScreenSteps, subscribe to our Announcements and Release Notes forums. You can learn how to do that here:

How to subscribe to the Announcements and Release notes forums

Contacting support

The best way to contact support is to email support@screensteps.com or submit a ticket here. We will get back to you as soon as possible. Typical response times are within one day during business hours, Monday through Friday, 9am to 5pm US Eastern time.

If you need to call support, you must email us or submit a ticket first. This is so that we have a reference for the call and so that we can provide follow up support. You can call support at (866) 275-7856.

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