Creating a Prototype Knowledge Base
Creating a knowledge base can feel like a lot of work (because it is!). But during your trial of ScreenSteps, you don't have to create a complete knowledge base to evaluate its functionality.
Check out the video below to see how you can evaluate ScreenSteps without spending months building out a complete knowledge base.
You can answer questions in 4 simple steps...
Click the dropdown next to Site Contents > New Manual
Rename your existing manuals
Click the + icon
Hover your mouse below the chapter title. You will see a + icon appear. Click on the + icon to add a new article.
Add a title > Create article
The easiest way to write an article is to answer a specific question.
Don't write a title like, "Timesheets" because it's impossible to get started. Write "How do I review my timesheet?" or "How do I create a new timesheet?" Or "How do I modify my timesheet?"
The title should answer a question users are asking.
The fastest way to add content to your articles is to grab screenshots of the steps. So click Edit on Desktop so you can use the screen capture hotkey.
Demonstration of using the desktop editor to grab screenshots
After you build out some examples, you're ready to share your knowledge base with your team.
Once you're done answering questions, send your team to your ScreenSteps knowledge base. You can grab the URL of your knowledge base by following the instructions below:
You may also want to make your knowledge base public so that your users can easily view your example content without having to worry about signing in to view the knowledge base.