ScreenStepsSalesforce and ScreenSteps Salesforce Single Sign-on TroubleshootingWhy can't certain Salesforce users login with Single Sign-on?

Why can't certain Salesforce users login with Single Sign-on?

If you find that certain Salesforce users are able to login but others aren't it is most likely that you need to assign additional User Profiles to your ScreenSteps connected app in Salesforce.

See here:

Assign User Profiles to your Connected App in Salesforce

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