ScreenStepsPublishing Manuals to Zendesk Setup in ScreenStepsHow to import your Zendesk structure into ScreenSteps

How to import your Zendesk structure into ScreenSteps

If you have Categories or Sections that are in Zendesk but not in ScreenSteps then you will need to import your Zendesk structure to ScreenSteps.

This will not replace any content in Zendesk and it will not import articles. See here for how to import articles:

How to import an article from Zendesk

What will happen to my content in ScreenSteps if I import my structure from Zendesk?

None of your ScreenSteps content will be deleted.

If you have a manual or chapter that is already connected to Zendesk:

The position and title of the manual or chapter will be updated to match the value in Zendesk.

If there is a manual or chapter that is not connected to ScreenSteps: 

A new connected manual/chapter will be created in ScreenSteps.

If you have manuals/chapters in ScreenSteps that have the same name as manuals/chapters in Zendesk, but that are not connected to Zendesk then you will need to manually connect them to Zendesk. See here:

How to change the Zendesk ID that a ScreenSteps article, chapter or manuals is connected to

1. Select Import structure from Zendesk

From the Site Contents menu, select Import structure from Zendesk HC

Select Import structure from Zendesk

2. Select Import

Confirm that you want to import your structure from Zendesk.

Select Import

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