ScreenStepsPublishing Manuals to Zendesk How-tosHow to push new manuals and chapters to Zendesk

How to push new manuals and chapters to Zendesk

Updating your table of contents in Zendesk

Whenever you create new articles or edit existing ones your changes will be pushed to Zendesk if the article is visible.*

But if you make modifications to the structure of your table of contents you will need to manually push these changes to Zendesk. This applies anytime you move articles between chapters or reorder articles in chapters.

* If you check in changes as draft changes then they will not be pushed to Zendesk.

What will happen when you do this?

  • The title and sort order of every manual, chapter and article in ScreenSteps will be updated in Zendesk.

How to push changes for a manual

From the Site Contents menu, select Push changes to Zendesk HC.

How to push changes for a chapter

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