Editing an article you have imported from Zendesk
Because ScreenSteps uses a very structured authoring format, the articles you import from Zendesk will need to be modified before you can edit them in the ScreenSteps editor. The video below is a little outdated, but the same approach will work as far as dragging images onto the editor to import them.
Our developers are currently working on the ability to improve article importing from Zendesk.
We recommend only updating your Zendesk articles in ScreenSteps when it is time for you to change the content of the article. That way you don't have to update all of your imported articles at once.
This video will show you the quickest way to edit an article you have imported from Zendesk. You will need to manually insert any images that were in the original Zendesk article. The video will show you the quickest way to do this.