How to import multiple articles from Zendesk
It is important to understand what importing an article from Zendesk will do and what it won't.
Only text is imported from the Zendesk article. You will need to edit an article, and add existing images, before publishing it back to Zendesk.
Importing an article from Zendesk will connect the ScreenSteps article to the Zendesk article so that when you publish updates from ScreenSteps, the updates will go to the correct page in Zendesk.
Go to Imports and Select the Manual and Chapter you want to import from
Once the article is imported you will see the text "Connected". Clicking on the text will take you to the article in ScreenSteps.
This is what you will see after you click Connected.
The article will show as "Unpublished" in ScreenSteps. That does not mean that it is not published in Zendesk. It simply means that any updates you make in ScreenSteps will not be published until you "Save & Publish". The reason for this is to allow you to cleanup the article in ScreenSteps before you publish changes to Zendesk.