ScreenStepsPublishing Manuals to Zendesk How-tosHow to change the Zendesk ID that a ScreenSteps article, chapter or manuals is connected to

How to change the Zendesk ID that a ScreenSteps article, chapter or manuals is connected to

Why would I want to do this?

Only do this if you really know what you are doing and know specifically why you are going to do it.

ScreenSteps stores a record of the Zendesk ID of every article you publish from ScreenSteps to Zendesk. That ID is the only way ScreenSteps knows which article to update in Zendesk. ScreenSteps does not decide which article to update in Zendesk based on title, only based on the ID that ScreenSteps stores.

The main reason to use this feature is to connect an existing ScreenSteps article to an article that already exists in Zendesk. This allows you to have ScreenSteps update the existing Zendesk article without changing the Zendesk URL for that article.

 

Edit Article connection

Open the article actions menu

Select Edit Connection to Zendesk HC

Edit the ID and select Update

You will see the ID and the URL of the article in Zendesk. Make whatever changes you need to make and then select Update.

Edit Chapter connection

Open the chapter actions menu

Select Edit Connection to Zendesk HC

Edit the ID and select Update

You will see the ID and the URL of the chapter in Zendesk. Make whatever changes you need to make and then select Update.

Edit Manual connection

Edit the Manual and select Edit connection to Zendesk HC

  1. Open the manual menu
  2. Select Edit
  3. Select Edit connection to Zendesk HC

Edit the ID and select Update

You will see the ID and the URL of the manual in Zendesk. Make whatever changes you need to make and then select Update.

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