ScreenStepsPublishing Manuals to Zendesk TroubleshootingNot all of my Zendesk categories or sections are showing up in ScreenSteps

Not all of my Zendesk categories or sections are showing up in ScreenSteps

When ScreenSteps connects to Zendesk it uses the user credentials that you entered when you configured the integration.

If you are not seeing all of your Zendesk categories and sections then one of two things is possible:

  1. The user that ScreenSteps is using to connect to Zendesk does not have permission to view those categories/sections.
  2. Or, the categories/sections were created after you initially imported your Zendesk structure into ScreenSteps. If that is the case just import your structure again and they should appear.

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