Recent updates
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How to view details of my subscription plan
Updated onArticleIf you are unable to view Billing, then it is because you do not have permission to view that area of the application.
An Admin on your account can grant you those permissions by following these steps: How to Give an Admin or Contributor Access to Manage Billing
Using ScreenSteps Admin Tasks Plans and Billing
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Why do some videos I embed in my articles not appear (i.e. work properly)?
Updated onArticleBy default, ScreenSteps strips out unsafe HTML. This may prohibit certain video embed code from working properly (e.g. the full screen option). You will need to activate the Allow unsafe HTML in article HTML content blocks option in ScreenSteps in order for all video controls to work.
Using ScreenSteps Admin Tasks Additional Topics
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How to Change the Account Owner
Updated onWorkflowBy default, ScreenSteps account owner is the only user who has access to billing information for an account. The account owner is able to grant access to billing for other users.
Using ScreenSteps Admin Tasks Users (Admins, Contributors, and Readers)
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How to change the icons that appear on each manual
Updated onArticleSetting Up ScreenSteps Customize Your Site Customizing the 2019 (New) Template
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How to Install the ScreenSteps Browser Extension
Updated onArticleIf you're not sure what the browser extension is, we have two great resources for you to check out:
Using ScreenSteps Contextual Help Setting up Contextual Help
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How to Use jQuery to Customize a Browser Extension Channel Based on Page Content
Updated onArticleThe ScreenSteps Browser Extension is an add-on to select plans. If you don't currently have access but are interested in adding it to your plan, please reach out to <[email protected]>.
Using ScreenSteps Contextual Help Using Contextual Help
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Using annotation presets to create a standard look
Updated onArticleAnnotation Presets can be used in the desktop article editor to ensure that the image annotations in your documentation have a consistent look regardless of who is working on writing the article.
Any annotation presets you create will be available to other authors on your account the next time they launch the ScreenSteps desktop software.
You can use an annotation preset for any of the annotation tools.
Setting Up ScreenSteps Authoring Content Working with Annotations
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How to Receive Comment Moderation and Article Rating Emails (or Turn Off Email Notifications)
Updated onArticleAs an Admin, you can control which users will receive comment moderation notifications. A comment moderation email is sent whenever a new comment is created that has not been approved by an admin or editor user or whenever an article is rated by a user.
Contributors can also modify comment moderation settings if they have been given permission to do so.
Setting Up ScreenSteps Customize Your Site Comments and Ratings
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How do I resize images and the image canvas?
Updated onArticleThis feature is only available in the desktop editor.
Setting Up ScreenSteps Authoring Content Working with Images
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SAML attributes that ScreenSteps accepts for identifying users
Updated onArticleThis table shows which SAML attributes in a SAML assertion map to ScreenSteps user attributes.
When the following attributes are included in the
AttributeStatement
of the SAML assertion, the corresponding user attributes will be updated in ScreenSteps.Using ScreenSteps Single Sign-on and SCIM Using SAML