Contextual help can be a lifesaver for both you and your coworkers. But before employees start using it, you might have to show them how during training.
Old instructor-led training
Usually, instructor-led training includes 8 hours of looking at slide decks with 150 slides.
Then, as everybody is packing up, the instructor yells out, "By the way! We have a knowledge base where you can find all of this information!" Employees walk out the door, and an hour later you're answering questions that you just covered during your presentation.
New instructor-led training
Instead, you should put all of your step-by-step content in contextual help and make employees practice using it.