ScreenSteps includes viewing analytics on the Small Business Plan and above. Viewing analytics is to be used on internal documentation. Public facing knowledge bases are recommended to use Google Analytics.
Click Reports
Click Searches
View Queries
Some of our searches are showing users as not clicking on an article -- but the users say they have.
We've noticed that when an article is "right-clicked" and opened on a new tab, this doesn't register as a view.
The users have been clicking the article in the same tab that they searched on yet the result comes out as blank.
Have there possibly been issues with search results lately?