ScreenStepsCreating Support DocumentationAuthoring Content TroubleshootingWhen trying to capture a screenshot my screen shifts or resizes

When trying to capture a screenshot my screen shifts or resizes

This article describes how to fix issues you may encounter while trying to use screen capture on Windows.

Windows

April 12, 2017

When trying to capture a screen shot the screen will resize if more than one monitor is attached to the computer and the zoom setting for the monitors is not the same. The workaround is to set the zoom setting to the same value for both monitors.

Right-click on desktop and choose "Display settings"

Open Display settings

Make sure both zoom settings are the same

0 Comments

Add your comment

E-Mail me when someone replies to this comment