Sending ScreenSteps support information about your computer system
When trying to troubleshoot issues with the ScreenSteps desktop application you may be asked to send technical support information about your system. These instructions will show you how to copy information about your computer system to the system clipboard so that you can paste the information into a response to technical support.
Open the About window using the Help > About menu
Click on version number while holding down the ALT key
While holding down the ALT key, click on the version number in the About window. This may take a minute or two while the system information is gathered. A beep will indicate that information about your computer system has been copied to the clipboard.
Open the About window using the ScreenSteps > About ScreenSteps menu
Click on version number while holding down the OPTION key
While holding down the OPTION key, click on the version number in the About window. You will hear a beep which indicates that information about your computer system has been copied to the clipboard.
Paste system information into response to technical support
You can now use the Edit > Paste menu in your email or browser to paste your system information into a response to technical support. Here is a sample of the information that is copied to the system clipboard:
Version: 4.0.2 (406) Engine: 8.1.3 14017 OS: Mac OS X (10.12.4) Date: Tuesday, April 11, 2017, 7:58 AM Location: /Applications/ScreenSteps.app/Contents/MacOS/ScreenSteps System: Mac OS 10.12.4 CPU Type: x86 Monitors: 2560 x 1440 (0,0,2560,1440) 2560 x 1440 (-2560,0,0,1440) Working Monitors: 2560 x 1362 (0,23,2560,1385) 2560 x 1417 (-2560,23,0,1440) Screen density: 2.000000 1.000000 Window bounding rect: 0,23,2560,1385 Screen depth: 32 Screen type: DirectColor Screen gamma: 2.2 Sound volume: 56 Printer paper size: 8.5 X 11 Print scale: 1 Available disk space: 1107196.9 Mb Drives: Macintosh HD,home,net IP Address: 192.168.1.81