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ScreenSteps and Zendesk Authoring Permission Groups

In February 2019 Zendesk began requiring that a permission_group_id be set for newly created articles. To do this you will need to set the Default Zendesk Authoring Permission Group. All new articles created in Zendesk from ScreenSteps will be set with this authoring permission.

You may need to do this if you see the following error:

Zendesk HC error: {"title":"Invalid attribute","message":"You passed an invalid value for the permission_group_id attribute. You must provide permission_group_id."}

Go to Site > Settings

Set the Default Zendesk Authoring Permission Group for New Articles

  1. Select the default authoring permission group
  2. Select Update

 

If you make changes to your Zendesk Permission Groups you will need to select "Refresh Author Permission Groups from Zendesk".

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