ScreenStepsIntegrationsPublishing Manuals to Zendesk How-tosHow to delete a category, section, or article in Zendesk

How to delete a category, section, or article in Zendesk

When you delete a manual, chapter, or article in ScreenSteps you have the option of also deleting the corresponding category, section, or article in Zendesk. This article will show an example of deleting an article in Zendesk when you remove it from a chapter or move it to the trash in ScreenSteps. This is done using the Delete in External Service option. Deleting categories or sections in Zendesk when you delete a manual or chapter in ScreenSteps is done the same way.

Select Remove from the article action menu

Select Delete in External Service and remove article

  1. Select the Delete in External Service checkbox. This will delete the article in Zendesk.
  2. Select one of the two remove options to either remove the article or move it to the trash.

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