Recent updates
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How to Capture Console Errors for Support
Updated onArticleFrom within the Chrome browser, navigate to the screen where you are experiencing unexpected results, right-click over an empty space to bring up options, and then click "Inspect".
Additional Help Resources FAQs General FAQs
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Which browsers are supported?
Updated onArticleWe treat two areas of the ScreenSteps service differently for browser support:
Additional Help Resources FAQs General FAQs
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How to Set up the ScreenSteps Browser Extension for Your Team (For Admin)
Updated onWorkflowThe ScreenSteps Browser Extension is an add-on to select plans. If you don't currently have access but are interested in adding it to your plan, please reach out to <[email protected]>.
Using ScreenSteps Contextual Help Setting up Contextual Help
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How to Require/Not Require Process Owners for Article Certification
Updated onArticleThis feature is only available to users on our current plans (Standard, Advanced, or Enterprise). If you're on a legacy plan and are interested in switching to a current plan, please reach out to us at <[email protected]>.
Setting Up ScreenSteps Authoring Content Certifying Content
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Python command line exporter
Updated onArticleWe have written a python program that uses the ScreenSteps API and a template folder to save manuals and articles to your local computer. The project, along with documentation can be found here:
https://github.com/screensteps/screensteps-cl-exporter
We have compiled the script for both Mac and Windows as well. You can download the executable files below.
Compiled version for Windows:
http://www.bluemangolearning.com/download/screensteps/cli_exporter/ss_exporter.exe.zip
Compiled version for OS X:
http://www.bluemangolearning.com/download/screensteps/cli_exporter/ss_exporter.zip
Setting Up ScreenSteps Integrations API
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How to Export a CSV of your Users
Updated onArticleUsing ScreenSteps Admin Tasks Users (Admins, Contributors, and Readers)
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How to Delete a PDF Template
Updated onArticleThis article will show you how to delete a PDF template from your account. This cannot be undone!
Using ScreenSteps PDFs Getting Started with PDFs
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How to Choose a Specific PDF Template for a Manual
Updated onArticleBy default, when users download a PDF of a manual, the PDF template assigned to the site the manual belongs to will be used. If you would like to use a different PDF for a manual, you can assign one using the instructions below.
Using ScreenSteps PDFs Getting Started with PDFs
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How to Choose a Specific PDF Template for a Site
Updated onArticleYou can specify which PDF template to use for each site in your account. To begin, go to the Settings page for your site.
Using ScreenSteps PDFs Getting Started with PDFs
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How to Create a PDF Template
Updated onArticleLearn where to find PDF templates in the web browser application.
Using ScreenSteps PDFs Getting Started with PDFs