Recent updates
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How to Refresh the Browser Extension
Updated onArticleThe ScreenSteps Browser Extension is an add-on to select plans. If you don't currently have access but are interested in adding it to your plan, please reach out to <[email protected]>.
Using ScreenSteps Contextual Help Using Contextual Help
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How to re-order articles (move articles within a chapter)
Updated onArticleSetting Up ScreenSteps Organizing Content Articles
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Turn your Microsoft Word documents into ScreenSteps articles
Updated onArticleConverting Word documents to ScreenSteps articles requires you to use the Launch Pad. If you are unfamiliar with the Launch Pad, check out the following articles:
Additional Help Resources Migrating Existing Content to ScreenSteps Office Applications
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How to Manage the Content Certification Process via Reports
Updated onArticleThis feature is only available to users on our current plans (Standard, Advanced, or Enterprise). If you're on a legacy plan and are interested in switching to a current plan, please reach out to us at <[email protected]>.
Setting Up ScreenSteps Authoring Content Certifying Content
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Set up your Zendesk integration
Updated onWorkflowThis guide will walk you through the steps of setting up your Zendesk integration with ScreenSteps.
Note: You must have a Zendesk account and a ScreenSteps account with one available site for this integration to work.
Setting Up ScreenSteps Integrations Zendesk Integration
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What happens if I change the vanity domain for my site?
Updated onArticleIf you have a vanity domain mapped to one of your ScreenSteps sites you can change it at anytime you would like.
You just need to be aware that any incoming links that point to the old domain will be broken. You can't set up a redirect in ScreenSteps for links from the old domain as ScreenSteps won't know about the old domain anymore.
You would need to contact your DNS provider to see if you can redirect the old domain to the new domain.
Setting Up ScreenSteps Customize Your Site Site Customization FAQs
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How to Specify the Language of a Site
Updated onArticleIn order for your site pages to meet accessibility standards, you need set the language (or
<html> lang
attribute) of your site. By default, all ScreenSteps sites are set to English. To change the language to something different, follow the directions below.Additional Help Resources Accessibility Accessible Sites
Article also found in:
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How to find the subdomain for your site
Updated onArticleWhen you are configuring various ScreenSteps integrations, you will need the Subdomain for your site. There are two places where you can locate the subdomain.
Using ScreenSteps Admin Tasks Managing Sites
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How do I change my company name?
Updated onArticleYou can update your company name. Note: this will not change your account name.
Using ScreenSteps Admin Tasks Account Settings