ScreenStepsAuthoring Content TroubleshootingWhen trying to capture a screenshot my screen shifts or resizes

When trying to capture a screenshot my screen shifts or resizes

This article describes how to fix issues you may encounter while trying to use screen capture on OS X or Windows.

Mac OS X

April 11, 2017

When trying to capture screens the screen will appear to shift up if you have more than one monitor attached to your computer and the secondary monitor is positioned above the primary monitor.

The following monitor arrangement doesn't trigger the bug

Setup that doesn't trigger bug

The following monitor arrangement triggers the bug

Setup that triggers bug

The solution is to reposition your secondary monitor so that the top is equal to or lower than the primary display. This bug is being worked on an a desktop update will be issued as soon as it is fixed.

Windows

April 12, 2017

When trying to capture a screen shot the screen will resize if more than one monitor is attached to the computer and the zoom setting for the monitors is not the same. The workaround is to set the zoom setting to the same value for both monitors.

Right-click on desktop and choose "Display settings"

Open Display settings

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