Recent updates
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3 Steps For Creating More Content That People Love to Use
Updated onArticleCheck out the video below to learn how to write 100s of articles that end users LOVE to use on a regular basis. Then, join me during office hours to learn how to implement what you've learned!
Setting Up ScreenSteps Overview of ScreenSteps Webinars
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Creating an Outcome Statement for ScreenSteps
Updated onArticleThe outcome statement is composed of five elements:
- A specific group of people
- doing a specific thing
- will increase/decrease
- a valuable measure (preferably already used in operations)
- by a specific date
Here's what that might look like for you as a ScreenSteps customer.
Setting Up ScreenSteps Overview of ScreenSteps Webinars
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When trying to capture a screenshot my screen shifts or resizes
Updated onArticleThis article describes how to fix issues you may encounter while trying to use screen capture on Windows 10 and a version of ScreenSteps Desktop prior to 4.2.2. In version 4.2.2 all known causes of this bug have been fixed. You can download the latest version from the downloads page or by checking for updates within the desktop software.
Setting Up ScreenSteps Authoring Content Troubleshooting
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How do I change my account URL?
Updated onArticleIn ScreenSteps your account url is generated using your account name as the subdomain and screenstepslive.com as the domain. For example, if your account name is docs then your account url will be the following:
https://docs.screenstepslive.com
In order to change your ScreenSteps account url our team needs to change your account name. Please have the owner of your account contact [email protected] with the following information:
- Your current account name.
- The new account name.
- Confirm that you understand the implications of changing your account name (see below).
- When you would like us to make the change.
Using ScreenSteps Admin Tasks Account Settings
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Example of a Style Guide
Updated onChecklistUse this style guide when writing these three types of articles:
Setting Up ScreenSteps Overview of ScreenSteps Helpful Tips
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Change the color of the text box annotation border
Updated onArticleFollow these instructions to modify the color of the text box annotation border.
Setting Up ScreenSteps Authoring Content Working with Annotations
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Export images from an article
Updated onArticleTo export your images from a ScreenSteps article, simply open up the article in the desktop editor and click:
- File
- Export
- Images to Folder...
Setting Up ScreenSteps Authoring Content Working with Images
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How do I locate the image files used in the desktop article editor?
Updated onArticleThe desktop editor stores the images used in your article in a temporary cache while you work on it. This article will show you how to locate the image files being displayed in the desktop article editor.
Setting Up ScreenSteps Authoring Content Troubleshooting
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Adding a border around an image
Updated onArticleThis feature is only available in the desktop editor.
Setting Up ScreenSteps Authoring Content Working with Images
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How to set the image export format
Updated onArticleWhen you capture a screenshot ScreenSteps sets the export format to PNG. When you import an image ScreenSteps will set the export format to JPEG if the file is already in JPEG format, otherwise the export format will be set to PNG.
This article will show you how to change the export format of an image canvas in your article. You may want to do this in order to reduce the size of an image or improve the clarity of the image.
For example, if you take a screenshot of a photo with lots of detail, exporting the image as JPEG will produce a much smaller image. Or perhaps you imported a JPEG file that is just a screenshot and you don't want any artifacts to appear when it is saved to the ScreenSteps server. You would want to change the export format to PNG.
Setting Up ScreenSteps Authoring Content Working with Images