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1. Intro
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2. A recipe for great documentation
7
3. How to write your documentation
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4. Managing your documentation
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5. Other articles
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6. Creating a Customer Support Site with ScreenSteps
2
7. List of videos
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2. A recipe for great documentation
7 Articles
2.1 Setting Your Documentation Goals: Road Maps and Roadblocks
2.2 Get rid of projects, establish a process
2.3 Control the scope and detail of your documentation articles
2.4 Think like a GPS
2.5 Use pictures
2.6 Connect with velcro, not cement
2.7 Insert your docs where your users need them
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