Writing Articles
18 Articles
12
Workflows
Working with Images
16 Articles
2
Workflows
- How to capture images
- How to configure the keyboard shortcut for capturing images
- How to add existing images
- How to open the capture palette
- How do I resize images and the image canvas?
- How to auto scale your images
- How to add multiple images to image content
- How do I select images?
- How to replace an image
- How to edit the ALT text for an image
Working with Annotations
10 Articles
- How to add annotations to your images
- How to blur information in images
- How to change the number sequences
- How to change the opacity in the rectangle tool
- How to align annotations
- Using annotation presets to create a standard look
- Change text color of a text annotation
- How to create an annotation preset from an existing annotation
- Change the color of the text box annotation border
- Change the size of the sequence annotation
Article Management
9 Articles
- What is a draft?
- How to use drafts
- How do I unpublish an article?
- How to generate a preview link before an article is published
- How do I show (publish) or hide (unpublish) an article?
- How do I publish a draft version of an article?
- Create an article template
- Use an article template
- How to move or copy headings and other content blocks from one article into a new article
Working with a Team of Authors
8 Articles
2
Workflows
- How do I set owner or status of an article?
- Provide Feedback to Editors (using notes)
- How do I notify another author about a change that needs to be made?
- How can someone be notified when they are made the owner of an article or comment?
- How to view revision notes and other activity for an article
- How to view all revision notes
- How to view the content block that a revison note is attached to
- How to reply to a revision note
- Notify authors of article assignments
- Getting Feedback on Specific Manuals
Troubleshooting
7 Articles
1
Workflow
- Why is the screen black when I try to capture the screen on Windows?
- When trying to capture a screenshot my screen shifts or resizes
- Generating a Log to Troubleshoot Internet Issues
- Sending ScreenSteps support information about your computer system
- Why does ScreenSteps freeze when I try to capture the screen?
- Failed Connect error
- How do I locate the image files used in the desktop article editor?
- Authorizing ScreenSteps to capture images on macOS Catalina (10.15)
Workflow Articles
2 Articles
1 Checklist
8
Workflows
- Create a New Workflow Article
- Convert an Article to a Workflow
- How do I get FullStory up and running on my site?
- Setting up Zendesk to use Workflow Articles
- Reactivate an account (example)
- Reactivate an account (with details example)
- Epson Printer Workflow Example
- Example Article for Epson Printing
- Example Espon Article Nozzle Check
- Example Learning Experience