ScreenSteps

Generating a Log to Troubleshoot Internet Issues

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In order to help troubleshot some issues, the desktop software has a logging feature that creates a detailed log that can be sent to the desktop developers. This article will show you how to use the logging feature if you are asked to do so.

Recreate the error while logging is turned on

After you turn on logging you should recreate the error. When you recreate the error information  that will help our developers figure out the cause of the problem will be logged to a file named screensteps_debug_log.txt on your Desktop.

Turn logging off

Logging will turn off when you quit ScreenSteps. The next time you launch ScreenSteps logging will not turn back on unless you explicitly activate it.

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