Recent updates
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Which text formatting options are available?
Updated on Apr 21, 2021ArticleThis article describes the various text formatting options in ScreenSteps. Note that you cannot change the size of text within the article using the article editor. Text sizes are determined by CSS in the website the article is being viewed in.
Using ScreenSteps / Authoring Content / Writing Articles
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How to change a user's role
Updated on Apr 06, 2021ArticleIf you need to make an Editor a Reader, or a Learner an Admin, you can simply modify their role by following these instructions.
Note: You must be an Admin to change another user's role.
Using ScreenSteps / Admin Tasks / Users (Admins, Contributors, and Readers)
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How do I deactivate/reactivate a user?
Updated on Apr 06, 2021WorkflowBy deactivating users you can temporarily remove admin and editor users from your account. When a user is deactivated they are not counted towards the admin/editor user limit on your ScreenSteps plan. A user that has been deactivated will not be able to login, post articles, or authenticate their ScreenSteps desktop software.
Using ScreenSteps / Admin Tasks / Users (Admins, Contributors, and Readers)
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How to use your company's domain name with your ScreenSteps site
Updated on Apr 05, 2021WorkflowWhen you create a ScreenSteps site, the URL includes screenstepslive and looks something like this: mycompany.screenstepslive.com. If you want to create a URL that looks something like this, help.screensteps.com, then you will need to create a custom subdomain.
Setting Up ScreenSteps / Customize Your Site / Basic Customizations
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"Unable to initialize spell checking library" error
Updated on Mar 30, 2021ArticleIf you see an error when launching ScreenSteps on Windows that begins with "Unable to initialize spell checking library" then your operating system is most likely missing some Microsoft files that ScreenSteps requires in order to run.
To fix the issue, visit https://support.microsoft.com/en-us/topic/the-latest-supported-visual-c-downloads-2647da03-1eea-4433-9aff-95f26a218cc0 and download the x86 version of the Visual Studio 2015, 2017 and 2019 redistributable.
The screenshot below shows which link you should use (accurate at the time of this writing):
Using ScreenSteps / Authoring Content / Troubleshooting
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Create a ScreenSteps course
Updated on Mar 29, 2021WorkflowScreenSteps includes Courses for Growing Business plans and above. If your plan does not include courses and you would like to use them, you can upgrade your plan.
Using ScreenSteps / Creating Courses / Using ScreenSteps Courses
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Uninstall the ScreenSteps Chrome Extension
Updated on Mar 25, 2021ArticleIf you do not wish to use the ScreenSteps Chrome extension anymore, you can uninstall it from Chrome by following the steps below.
Using ScreenSteps / Contextual Help / Setting up Contextual Help
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Upgrading to Standard or Advanced Plan
Updated on Mar 25, 2021ArticleIf you look at your ScreenSteps plan and notice that it looks different than what's on the pricing page, you may be wondering, "how do these new plans differ from the one I'm on?"
We'll answer that question in this article.
Setting Up ScreenSteps / Overview of ScreenSteps / Pricing and Plans
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Change the Contact Us Link for Specific Manuals
Updated on Mar 23, 2021ArticleIn general, the Contact Us button at the bottom of your knowledge base go to one email address.
Setting Up ScreenSteps / Customize Your Site / Customizing the 2019 (New) Template
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How to change the URL for the Contact Us button
Updated on Mar 23, 2021ArticleSetting Up ScreenSteps / Customize Your Site / Customizing the 2019 (New) Template