Recent updates
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How to Delete a Redirect
Updated onArticleUsing ScreenSteps Admin Tasks Managing Sites
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Creating Redirects
Updated onWorkflowRedirects allow you to redirect external links coming into your ScreenSteps site to a different url. For example, if you rename the slug on a manual in your Site then you can use a redirect to point external links pointing to the old slug to the new slug. Or if you move an article from one site to another you can redirect external links to that article to the new article location.
Using ScreenSteps Admin Tasks Managing Sites
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Redirects Settings Explained
Updated onArticle- The id or permalink of your manual. This is the number or word that comes right after /manuals in your url. (Click here for instructions: How to determine if a manual uses a slug)
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Examples:
- https://help.mysite.com/m/my-manual – use my-manual
- https://help.mysite.com/m/34 – use 34
- Chapter ID (optional): only fill in this field if you are setting up a redirect for a url that points to a chapter. (Click hre for instructions: How to Locate the Chapter ID)
- Article ID (optional): only fill in this field if you are setting up a redirect for a url that points to an article. Only use the numeric portion of the ID. (Click here for instructions: How to Locate the Article ID)
- Examples:
- https://help.mysite.com/m/my-manual/l/43242-my-article – use 43242
- Redirect to URL: the page you want visitors to be redirected to when the redirect is triggered.
Using ScreenSteps Admin Tasks Managing Sites
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How to Locate the Manual ID
Updated onArticleEach ScreenSteps manual has a unique ID that can be found in the URL of the manual.
Note: If the manual uses a slug, then the slug will appear in the URL, NOT the manual ID. If you're not sure if your manual uses a slug, review this article for instructions: How to determine if a manual uses a slug
Using ScreenSteps Admin Tasks Managing Sites
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How to Locate the Chapter ID
Updated onArticleEach ScreenSteps chapter has a unique ID that can be found in the URL of the chapter.
Using ScreenSteps Admin Tasks Managing Sites
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How to Locate the Article ID
Updated onArticleEach ScreenSteps article has a unique ID that can be found in the URL of the article.
Using ScreenSteps Admin Tasks Managing Sites
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How to determine if a manual uses a slug
Updated onArticleSlugs allow you to have prettier urls for your manuals. If you enter a slug of
help_docsthen your url might look like:http://example.screenstepslive.com/s/3/m/help_docsReview this article to learn more about how to use a slug: How do I use slugs?
Using ScreenSteps Admin Tasks Managing Sites
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How to add Contact Us to the footer (and change the text of the footer)
Updated onArticleThis option will add a footer at the bottom of your knowledge base that will include text and a Contact Us button.
Setting Up ScreenSteps Customize Your Site Customizing the 2019 (New) Template
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Add Several Users at Once: Bulk CSV File Upload
Updated onWorkflowThis article will show you how to import users from a CSV file. This will come in handy if you want to:
- Add Readers, Contributors, or Admins to your account in bulk.
- Assign Readers, Contributors, or Admins to a User Group in bulk.
- Update current user roles (e.g. from Reader to Contributor) in bulk.
Using ScreenSteps Admin Tasks Users (Admins, Contributors, and Readers)
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How to view details of my subscription plan
Updated onArticleIf you are unable to view Billing, then it is because you do not have permission to view that area of the application.
An Admin on your account can grant you those permissions by following these steps: How to Give an Admin or Contributor Access to Manage Billing
Using ScreenSteps Admin Tasks Plans and Billing