This article will show you how to create a new section in Zendesk from a new chapter in ScreenSteps or publish changes made to a ScreenSteps chapter to the corresponding section in Zendesk.
If you want to change the Zendesk viewing permissions for the section that is created in Zendesk you will need to edit those settings in Zendesk.
Checklists are a great way to write standard operating procedures. In this article, you will learn how to create a checklist in ScreenSteps.
Note: Checklist articles are available in the Growing Bussiness plan.
In ScreenSteps a file can be attached to an article as part of the main content body. Just select File Attachment from the content insertion menu.
This article describes how to update article content via the API. Here are some important things to remember:
The ScreenSteps v2 JSON API is designed to allow you to:
This article describes how to create Manuals, Chapter and Articles via the API.
The Implementation Playbook includes everything you need to consider and perform to successfully launch ScreenSteps in your organization. This is considered a living document and can be modified/customized to your organization's needs.
You can control which users will receive comment moderation notifications. A comment moderation email is sent whenever a new comment is created that has not been approved by an admin or editor user or whenever an article is rated by a user.
Can I have your date of birth and your last name?