Recent updates
-
Spellcheck Not Working on Web Editor
Updated onArticleIt spellcheck is not working on the Web Editor, it could be that your browser (e.g. Chrome, Edge, Firefox) doens't have spellcheck activated.
For example, if you are using Chrome, you will need to follow these instructions to turn on spellcheck: Turn Chrome Spellcheck on and off.
Setting Up ScreenSteps Authoring Content Writing Articles
-
Taking Screenshots on Mac isn't working – showing blank desktop and no apps are visible
Updated onArticleThe reason this issue is occurring is likely because the Mac's privacy settings are not updated to include ScreenSteps to take screenshots.
Setting Up ScreenSteps Authoring Content Writing Articles
-
How do I cancel my account?
Updated onArticleNote: Only the account owner can cancel an account.
The account will be canceled at the end of your billing cycle/term.
Using ScreenSteps Admin Tasks Plans and Billing
-
Dimensions and File Format Needed to Upload Custom Icons
Updated onArticle- You can upload SV, PNG, GIF, and JPEG images
- Icon should be in a square shape.
- PNG, GIF, and JPEG should be at least 100x100 to look good on a hi-res monitor. Can be larger.
- SVG just needs to be square, it will scale to any size and look good.
Setting Up ScreenSteps Customize Your Site Customizing the 2019 (New) Template
-
How to Reference an email address in an article
Updated onArticleSometimes you want to include a link to an email address, like this: Click here to send an email to [email protected]. By clicking that link, it will automatically open up a reader's email application, create a new email, and insert the email address into the To field. Below are instructions for how to do that.
Setting Up ScreenSteps Authoring Content Writing Articles
-
How to Use a Vanity Domain with Your ScreenSteps Site
Updated onWorkflowWhen you create a ScreenSteps site, the URL includes screenstepslive.com and looks something like this: my-company.screenstepslive.com. If you want to create a URL that includes your company domain name, e.g. help.screensteps.com, then you will need to assign a vanity domain to the site.
Setting Up ScreenSteps Customize Your Site Basic Customizations
-
How to modify the color of the text in a foldable section
Updated onArticleSetting Up ScreenSteps Customize Your Site Customizing the 2019 (New) Template
-
How to terminate a branch in a workflow article
Updated onArticleYou can terminate a branch by:
- Selecting the Answer block
- Click the Content Inspector
- Check the box for Terminate workflow
Once a user goes to the end of that branch, the workflow will stop.
Setting Up ScreenSteps Authoring Content Workflow Articles
-
How to Use the SCIM User Provisioning API
Updated onWorkflowThis feature is only available to users on our Enterprise plan. If you're interested in upgrading to an Enterprise plan, please reach out to us at <[email protected]>.
Using ScreenSteps Single Sign-on Single Sign-on
-
Change which version of an article is shown in the published knowledge base or restore a previous version of an article for editing
Updated onArticleThe ScreenSteps Content Management area allows you to restore a previous version of an article for editing or change which version of an article is visible in the published knowledge base.
Setting Up ScreenSteps Organizing Content Articles