How to generate a preview link before an article is published

Article

Sometimes you want to send a preview of an article or determine what the url of the article will be before you publish it. This article will show you how to do that.

How do I share a manual between sites?

Article

Sharing a manual will enable you to share content between sites at the manual level. By following these procedures, you can create content in a manual, share it between sites, and when you make updates to the manual in one site, the changes will be reflected in each site the manual has been shared to.

Education: Supporting a Transition to Remote Learning

Article

Many schools and universities are having to make a rapid transition to remote learning.

Add Several Users at Once Using a CSV Upload

Workflow

This article will show you how to import users from a CSV file. This will come in handy if you want to:

• Add Readers, Learners, Editors, or Admins to your account in bulk.
• Assign Readers, Learners, Editors, or Admins to a Viewer Group in bulk.
• Avoid sending a setup email to Readers, Learners, Editors, or Admins you want to add.

Follow the instructions below and you'll be done in less than 15 minutes.

Creating and deleting redirects

Article

Redirects allow you to redirect external links coming into your ScreenSteps site to a different url. For example, if you rename the slug on a manual in your Site then you can use a redirect to point external links pointing to the old slug to the new slug. Or if you move an article from one site to another you can redirect external links to that article to the new article location.

Add ScreenSteps Styles, Foldable Sections, and Workflow features to Zendesk HC

Workflow

In order for all articles authored in ScreenSteps to look and function correctly in Zendesk you will need to add some CSS and JavaScript to your Zendesk Help Center template. For example, styled paragraphs, Foldable Sections, and Workflow articles all require additional CSS and JavaScript to work properly.

Filter articles by tag and other properties

Article

From the All Content are or an individual site you can use the All Articles section to search articles. You can filter articles by tags, owner, status, and more so you can find any article in your knowledge base.

Why is the screen black or gray when I try to capture the screen on Windows?

Article

This issue is most likely caused by your anti-virus application. Anti-virus software, such as Webroot, will block applications from taking screenshots. The solution is to configure your security software to allow ScreenSteps access to the screen.

Inserting a ScreenSteps iframe into a web page

Article

This lesson will show you how to insert a ScreenSteps iframe into a webpage. With this iframe you can allow your users to search your ScreenSteps account from anywhere.