The respond-to email address is used for:
The default setting is [email protected]. You can set a custom address by following the instructions in this article.
If you have the Browser Extension as part of your ScreenSteps plan and you want your Readers to be able to use it, you will need to grant your Readers permission in the ScreenSteps Admin are.
The following instructions walk you through how to enable the Browser Extension for a specific Reader.
The following domains are used to deliver content for the public-facing KB for a ScreenSteps site:
If your company firewall settings require domains to be added to a allowlist then you will need to add the following domains to the list:
ScreenSteps uses port 443 for secure connections.
This feature is only available to users on our current plans (Standard, Advanced, or Enterprise). If you're on a legacy plan and are interested in switching to a current plan, please reach out to us at <[email protected]>.
The Author Action button appears on published ScreenSteps sites* for Contributors and Admin who are logged into their ScreenSteps account and have permissions to edit articles/manage content.
The button appears at the top of the screen.
* The button is only available in sites using the 2019 site template.
Where is ScreenSteps hosted?
ScreenSteps is hosted on the Amazon Cloud in Northern Virginia. No other hosting options are available.
Can I host ScreenSteps on my own server?
You cannot host the ScreenSteps web application on your servers, but there are options for hosting ScreenSteps generated content on your servers. See Hosting Options for more details.
Sometimes when setting up Single Sign-on you may accidentally lock yourself out of your account. Don't worry, it happens to the best of us.
Administrators can copy content from one ScreenSteps account to another ScreenSteps account using the Copy Requests feature.
Note: Your account must have Copy Requests enabled by the ScreenSteps team. If you would like to have Copy Requests enabled, contact [email protected].
You can apply viewing permissions to individual users.