How to publish changes in a ScreenSteps chapter to a Zendesk section

Article

This article will show you how to create a new section in Zendesk from a new chapter in ScreenSteps or publish changes made to a ScreenSteps chapter to the corresponding section in Zendesk.

If you want to change the Zendesk viewing permissions for the section that is created in Zendesk you will need to edit those settings in Zendesk.

Create a checklist article

Article

Checklists are a great way to write standard operating procedures. In this article, you will learn how to create a checklist in ScreenSteps.

Adding file attachments to an article

Article

In ScreenSteps a file can be attached to an article as part of the main content body. Just select File Attachment from the content insertion menu.

Updating article content through the API

Article

This article describes how to update article content via the API. Here are some important things to remember:

• Currently you can only update text content. Replacing of images still needs to be done through the ScreenSteps web or desktop application.
• You cannot currently create new articles via the API. You can only update the content of existing articles.

Overview and Authentication (v2 JSON API)

Article

The ScreenSteps v2 JSON API is designed to allow you to:

• Extract content from your ScreenSteps site for backup purposes
• Extract content from your ScreenSteps site for publishing to other systems
• Create and update content in your ScreenSteps account

Creating Manuals, Chapters and Articles through the API (beta)

Article

This article describes how to create Manuals, Chapter and Articles via the API.

Launch Playbook

Checklist

The Implementation Playbook includes everything you need to consider and perform to successfully launch ScreenSteps in your organization. This is considered a living document and can be modified/customized to your organization's needs.

How do I receive comment moderation and article rating emails?

Article

You can control which users will receive comment moderation notifications. A comment moderation email is sent whenever a new comment is created that has not been approved by an admin or editor user or whenever an article is rated by a user.

Baltimore Office

Article

• Do not schedule new patients with Dr. Strange
• Do not schedule minors with Dr. Zhivago or Dr. Quinn

Reschedule appointment

Workflow