Recent updates
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Error Codes
Updated on May 21, 2020ArticleAdditional Help Resources / Example Content / Example Conversation Flows
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ScreenSteps Desktop won't open
Updated on May 20, 2020ArticleThis article will help you fix an issue where the ScreenSteps desktop software will not open when selecting Edit in Desktop from a ScreenSteps web browser page.
Using ScreenSteps / Authoring Content / Troubleshooting
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Enabling the Google Chrome Extension on Your Account
Updated on May 14, 2020ArticleIn order for users to use the ScreenSteps Google Chrome Extension to access a site you will need to enable the feature in the site settings.
Using ScreenSteps / Contextual Help / Setting up Contextual Help
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Interested in Paycheck Protection Program
Updated on May 13, 2020WorkflowThis is an example conversation flow. The content in this conversation flow is for demonstration purposes only and should NOT be considered authoritative.
Additional Help Resources / Example Content / Example Conversation Flows
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ScreenSteps Desktop Authoring Tool FAQs
Updated on May 12, 2020ArticleThe system requirements are:
Windows
Windows 10, Windows 8
Download size: 73 MB
Disk space required: 206 MBMac
OS X 10.12.6 or later
Download size: 39 MB
Disk space required: 76 MBYou can download the desktop authoring tool here: https://www.screensteps.com/downloads
Additional Help Resources / FAQs / General FAQs
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Hosting, Availability, and Security
Updated on May 12, 2020ArticleWhere is ScreenSteps hosted?
ScreenSteps is hosted on the Amazon Cloud in Northern Virginia. No other hosting options are available.
Can I host ScreenSteps on my own server?
You cannot host the ScreenSteps web application on your servers, but there are options for hosting ScreenSteps generated content on your servers. See Hosting Options for more details.
Additional Help Resources / FAQs / Security and Hosting FAQs
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How can I send a user to a specific spot in my article?
Updated on May 08, 2020ArticleYou can send users to a specific spot in your article by using an anchor name. You can manually add an anchor name to any heading in ScreenSteps, or you can use the shortcut below to quickly get an anchor name while browsing your knowledge base.
Setting Up ScreenSteps / Organizing Content / Articles
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Which browsers are supported?
Updated on May 07, 2020ArticleWe treat two areas of the ScreenSteps service differently for browser support:
- The Admin Area
- The Public Area
Additional Help Resources / FAQs / General FAQs
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How to use your company's domain name with your ScreenSteps site
Updated on May 06, 2020WorkflowWhen you create a ScreenSteps site, the URL includes screenstepslive and looks something like this: mycompany.screenstepslive.com. If you want to create a URL that looks something like this, help.screensteps.com, then you will need to create a custom subdomain.
Setting Up ScreenSteps / Customize Your Site / Basic Customizations
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How do I edit a user's authoring permissions?
Updated on May 05, 2020ArticleAdmins can edit any article on an account. They do not need to be added to sites.
Permission for editors are controlled at the site level. An editor can have different permissions on different sites.
Follow the instructions below to change the site authoring permissions for an editor.
Using ScreenSteps / Admin Tasks / Users (Admins, Authors, and Viewers)