When configuring a Single Sign-on (SSO) endpoint in ScreenSteps, you will need to enter an Entity ID (sometimes called the "Issuer") into the 3rd party SSO provider.
Your Entity ID will match your Consumer URL, which can be found using the instructions in this article: How to Edit Single Sign-on Settings or Find your Consumer URL and Test URL
To begin installation of the ScreenSteps for Service Cloud Salesforce application please visit the App Exchange:
In the Bulk Upload CSV file, there is a column that says, RemoteUser.
It spellcheck is not working on the Web Editor, it could be that your browser (e.g. Chrome, Edge, Firefox) doens't have spellcheck activated.
For example, if you are using Chrome, you will need to follow these instructions to turn on spellcheck: Turn Chrome Spellcheck on and off.
The reason this issue is occurring is likely because the Mac's privacy settings are not updated to include ScreenSteps to take screenshots.
Note: Only the account owner can cancel an account.
The account will be canceled at the end of your billing cycle/term.
Sometimes you want to include a link to an email address, like this: Click here to send an email to [email protected]. By clicking that link, it will automatically open up a reader's email application, create a new email, and insert the email address into the To field. Below are instructions for how to do that.
When you create a ScreenSteps site, the URL includes screenstepslive.com and looks something like this: my-company.screenstepslive.com. If you want to create a URL that includes your company domain name, e.g. help.screensteps.com, then you will need to assign a vanity domain to the site.