Recent updates
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Locating Crash Logs on Windows
Updated onArticleIf you are running ScreenSteps Desktop 4.6.1 or later and the application unexpectedly quits on Windows, customer support may ask you to send a crash log in order to help our team troubleshoot the issue. This article you walk you through locating the crash logs folder and compressing a crash log file so you can send it to support.
Setting Up ScreenSteps Authoring Content Troubleshooting
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"Current time is earlier than NotBefore condition" error
Updated onArticleWhen attempting to access ScreenSteps via SSO have you received an error message such as this?
There was a problem authenticating you. Please contact your account administrator. Error Message: Current time is earlier than NotBefore condition (2023-11-29 13:53:35 UTC < 2023-11-29 13:54:03 UTC - 2s)
This error has to do with clock drift which means the clock on the Identification Provider (IdP) server that is sending the SAML assertion to the ScreenSteps server does not have the clock synced to the current time. In the example above the times are more than 20 seconds apart from each other.
Once the clock on the IdP server is synced properly you will be able to log into ScreenSteps using Single Sign-on. This is not something that the ScreenSteps has control over so you will need to work with your IT team or 3rd party provider to fix the issue.
Using ScreenSteps Single Sign-on and SCIM Single Sign-on FAQs
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Understanding article visibility, status and draft
Updated onArticleArticles have several attributes. This article will explain how some of these attributes affect whether your article will be visible in your site or not.
Setting Up ScreenSteps Overview of ScreenSteps Basics of ScreenSteps
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How to Bulk Edit Article Properties and Actions (e.g. Move, Publish, Status)
Updated onWorkflowThis option is only visible when viewing an article list (ie. within a chapter, within the "All Articles" view for a site, or within the "All Content" view for all sites).
Setting Up ScreenSteps Organizing Content Articles
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How to Turn Comment Moderation On/Off
Updated onArticleYou can control whether comments will be moderated for each site. If comments for articles are moderated then any comments that are submitted for an article will need to be approved in the Content Management Center.
Setting Up ScreenSteps Customize Your Site Comments and Ratings
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Overview and Authentication (v2 JSON API)
Updated onArticleThe ScreenSteps v2 JSON API is designed to allow you to:
- Extract content from your ScreenSteps site for backup purposes
- Extract content from your ScreenSteps site for publishing to other systems
- Create and update content in your ScreenSteps account
Setting Up ScreenSteps Integrations API
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What are the different types of users?
Updated onArticleThis article will describe the different types of users that can be created in your ScreenSteps account.
Using ScreenSteps Admin Tasks Users (Admins, Contributors, and Readers)
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How to Change a User's Role
Updated onArticleIf you need to make a Contributor a Reader, or a Reader an Admin, you can simply modify their role by following these instructions.
Note: You must be an Admin to change another user's role.
Using ScreenSteps Admin Tasks Users (Admins, Contributors, and Readers)
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Add ScreenSteps Styles, Foldable Sections, Checklist, and Workflow features to Zendesk HC
Updated onWorkflowIn order for all articles authored in ScreenSteps to look and function correctly in Zendesk you will need to add some CSS and JavaScript to your Zendesk Help Center template. For example, styled paragraphs, Foldable Sections, Checklists, and Workflow articles all require additional CSS and JavaScript to work properly.
Setting Up ScreenSteps Integrations Zendesk Integration
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Custom CSS recipes for PDF templates
Updated onArticlePDF Templates in ScreenSteps are created with HTML, CSS, and Javascript and then processed using the Prince PDF engine. This means you can customize how things look by adding your own CSS. This article contains CSS examples that you can use in the Custom CSS tab of the PDF Template editor in the ScreenSteps admin area to change the appearance of your PDF output.
Using ScreenSteps PDFs Managing PDF Templates