Recent updates
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How to add or remove tags from an article
Updated on Sep 14, 2020ArticleSetting Up ScreenSteps / Organizing Content / Articles
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How do I publish a draft version of an article?
Updated on Sep 14, 2020ArticleOnce you are done working on draft changes to an article it is time to publish it for the public to see.
Using ScreenSteps / Authoring Content / Article Management
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See What Users Are Searching For
Updated on Sep 14, 2020ArticleScreenSteps includes viewing analytics on the Small Business Plan and above. Viewing analytics is to be used on internal documentation. Public facing knowledge bases are recommended to use Google Analytics.
Using ScreenSteps / Admin Tasks / Reports
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See How Many Articles Are Viewed
Updated on Sep 14, 2020ArticleScreenSteps includes viewing analytics on the Small Business Plan and above. Viewing analytics is to be used on internal documentation. Public facing knowledge bases are recommended to use Google Analytics.
Using ScreenSteps / Admin Tasks / Reports
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See Which Users Are Viewing Articles
Updated on Sep 14, 2020ArticleScreenSteps includes viewing analytics on the Small Business Plan and above. Viewing analytics is to be used on internal documentation. Public facing knowledge bases are recommended to use Google Analytics.
Using ScreenSteps / Admin Tasks / Reports
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How to update your table of contents in Zendesk
Updated on Sep 11, 2020ArticleWhenever you create new articles or edit existing ones your changes will be pushed to Zendesk if the article is visible (unless you save a draft).
But if you make modifications to the structure of your table of contents you will need to manually push these changes to Zendesk. This applies anytime you move articles between chapters or reorder articles in chapters.
Setting Up ScreenSteps / Integrations / Zendesk Integration
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How to publish or update individual articles to Zendesk
Updated on Sep 11, 2020ArticleGo to the manual > chapter that contains your article.
- Click the action menu next to the article title .
- Select Push update to Zendesk HC to publish individual articles.
Setting Up ScreenSteps / Integrations / Zendesk Integration
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Create an Article and Publish to Zendesk
Updated on Sep 11, 2020ArticleFor instructions on creating and editing articles in ScreenSteps please refer to our Authoring Content manual. Keep in mind that when you Save & Publish an article in the web or desktop ScreenSteps article editor, it will update the article in Zendesk. If you Save as Draft in an article editor it will save a copy of your changes in ScreenSteps but will not update the article in Zendesk.
Setting Up ScreenSteps / Integrations / Zendesk Integration
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How to update your Zendesk connection settings in ScreenSteps
Updated on Sep 11, 2020ArticleIf you change your API key in Zendesk or need to change the user you use to connect ScreenSteps to Zendesk then you will need to update your connection settings in ScreenSteps.
For information on generating a new Zendesk API key refer to the following article in the Zendesk Help Center:
https://support.zendesk.com/hc/en-us/articles/226022787-Generating-a-new-API-token-
Setting Up ScreenSteps / Integrations / Zendesk Integration