This article will help you fix an issue where the ScreenSteps desktop software will not open when selecting Edit in Desktop from a ScreenSteps web browser page.
Press CTRL + ALT + DELETE to bring up the menu where you can activate the Task Manager.
Click on More Details.
Look under the Background processes section.
You should find a ScreenSteps entry.
- Click on ScreenSteps to select it.
- Click the End Task button.
You can now close the Task Manager and launch ScreenSteps again or install the latest update.