This article will help you fix an issue where the ScreenSteps desktop software will not open when selecting Edit in Desktop from a ScreenSteps web browser page.
Windows 10
Press CTRL + ALT + DELETE to bring up the menu where you can activate the Task Manager.
![Task Manager](https://media.screensteps.com/image_assets/assets/003/414/896/original/f375f289-c5f2-416e-97fc-eaff17c9a065.png)
Click on More Details.
![More Details](https://media.screensteps.com/image_assets/assets/003/414/898/original/7ada3b3a-a282-4b71-852b-22bc384c6e11.png)
Look under the Background processes section.
![Background processes](https://media.screensteps.com/image_assets/assets/003/414/900/original/7a8b33af-78d5-40e8-adf6-8ff199e09146.png)
You should find a ScreenSteps entry.
- Click on ScreenSteps to select it.
- Click the End Task button.
You can now close the Task Manager and launch ScreenSteps again or install the latest update.
![End Task](https://media.screensteps.com/image_assets/assets/003/415/139/original/a86f0e04-e5e2-4778-b3e0-0f724e4a3061.png)
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