When trying to capture a screenshot my screen shifts or resizes

Updated Dec 19, 2019

This article describes how to fix issues you may encounter while trying to use screen capture on Windows 10 and ScreenSteps Desktop 4.1 or lower.

This bug has been fixed in version 4.2 of the ScreenSteps Desktop software. If you still see this problem when you are using ScreenSteps 4.2 then you may have plugged in a secondary monitor while ScreenSteps is running. Simply quit and restart ScreenSteps and screen capture should start working again.

Windows 10

When trying to capture a screen shot the screen will resize if more than one monitor is attached to the computer and the zoom setting for the monitors is not the same. The workaround is to set the zoom setting to the same value for both monitors.

Right-click on desktop and choose "Display settings"

Open Display settings

Make sure both zoom settings are the same

3 Comments

daniel

I tried both at 125% and it didn't work, changed both to 100% recommended and it work great. Thank you.

James

Hi there, I am currently running version 4.2.0 (582), but I am still having this issue. I have restarted ScreenSteps a few times but this hasn't helped. Do you have any advice?

Trevor DeVore

@James - the current desktop version is 4.2.0 (592). Two things -
1) Try updating to the latest version.
2) If that doesn't fix the problem try restarting the computer.
3) If that doesn't fix the problem email support@screensteps.com. If you can include a picture of what you are seeing along with information on your monitor configuration it would be very helpful.

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