I tried both at 125% and it didn't work, changed both to 100% recommended and it work great. Thank you.

Hi there, I am currently running version 4.2.0 (582), but I am still having this issue. I have restarted ScreenSteps a few times but this hasn't helped. Do you have any advice?

@James - the current desktop version is 4.2.0 (592). Two things -
1) Try updating to the latest version.
2) If that doesn't fix the problem try restarting the computer.
3) If that doesn't fix the problem email support@screensteps.com. If you can include a picture of what you are seeing along with information on your monitor configuration it would be very helpful.

It works after adjust 100%!
Thank you!

@Norman - I'm glad it is working for you. Last week we released a 4.2.2 update that makes further improvements to screen capture so that you do not need to adjust your monitor to 100%.

https://www.screensteps.com/downloads

problem solved!!!!!!!!

Problem solved, thank you so much!!

I had this same issue with the zoom the same, but running different resolutions on multiple monitors. When I set both monitors to the same resolution, the issue stopped. One was set to 2560 x1440 and the other 1920 x1080.

I have only one monitor and Lightshot changes the screen size on that... Windows 10, latest Firefox....

I have to have external monitors set to 100%, laptop screen set to 125% and then put the window I am screenshotting into the laptop display before taking the screenshot. If I take it from one of the other monitors it crops the screen shot. Is there a fix for this? Setting all monitors to same zoom didn't work.

@R: Are you still having issues? If so, Can you reach out to us at support@screensteps.com so we can help troubleshot?

@James: Starting a support ticket for you so we can gather some more information.