This feature is only available to users on our current plans (Standard, Advanced, or Enterprise). If you're on a legacy plan and are interested in switching to a current plan, please reach out to us at <[email protected]>.
The Article Requests feature is designed to both allow your users to request new articles they can't find in your knowledge base and to help admins/contributors manage submitted Article Requests in your content management site.
Once enabled, the Article Requests button will appear for logged-in users in five places in your published knowledge base site:
After clicking the button from any one of the locations above, your end user will be presented with a form to fill out their question to be answered, as well as any other details.