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Content Certification - Foundational Knowledge

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Summary

Content certification is an essential tool for maintaining up-to-date articles. It allows process owners to set a review cadence, ensuring timely updates. Certification reports help track article status, proving particularly useful for infrequent-use articles.

Certification Process

  • Allows tracking of article updates by setting a review cadence.
  • Process owners receive reminders to review and recertify articles.
  • Certification status can be viewed in reports and the All Articles view.

Use Cases

  • Ideal for articles used infrequently or seasonally.
  • Certification dates can be set before expected use periods for timely updates.

Implementation

  • Process owners and cadences can be set individually for each article
  • To set specific Certification Expiration dates, you have to set them for each article individually
  • Bulk editing allows batch setting of certification settings.
  • Articles can be recertified when updating an article or from the "All articles" view

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