When trying to troubleshoot issues with the ScreenSteps desktop application you may be asked to send technical support information about your system. These instructions will show you how to copy information about your computer system to the system clipboard so that you can paste the information into a response to technical support.
Which operating system are you using?
Copy system information to the clipboard
Click on version number while holding down the ALT key
While holding down the ALT key, click on the version number in the About window. This may take a minute or two while the system information is gathered.
A system beep will indicate that information about your computer system has been copied to the clipboard.
Copy system information to the clipboard
Paste system information into response to technical support
You can now use the Edit > Paste menu in your email or browser to paste your system information into a response to technical support. Here is a sample of the information that is copied to the system clipboard:
Version: 4.0.2 (406)
Engine: 8.1.3 14017
OS: Mac OS X (10.12.4)
Date: Tuesday, April 11, 2017, 7:58 AM
Location: /Applications/ScreenSteps.app/Contents/MacOS/ScreenSteps
System: Mac OS 10.12.4
CPU Type: x86
Monitors:
2560 x 1440 (0,0,2560,1440)
2560 x 1440 (-2560,0,0,1440)
Working Monitors:
2560 x 1362 (0,23,2560,1385)
2560 x 1417 (-2560,23,0,1440)
Screen density:
2.000000
1.000000
Window bounding rect: 0,23,2560,1385
Screen depth: 32
Screen type: DirectColor
Screen gamma: 2.2
Sound volume: 56
Printer paper size: 8.5 X 11
Print scale: 1
Available disk space: 1107196.9 Mb
Drives: Macintosh HD,home,net
IP Address: 192.168.1.81