Recent updates
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How to Use a Vanity Domain with Your ScreenSteps Site
Updated onWorkflowWhen you create a ScreenSteps site, the URL includes screenstepslive.com and looks something like this: my-company.screenstepslive.com. If you want to create a URL that includes your company domain name, e.g. help.screensteps.com, then you will need to assign a vanity domain to the site.
Setting Up ScreenSteps Customize Your Site Basic Customizations
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Troubleshooting: User can't see embedded help tab in Salesforce
Updated onArticleIf a user tries to view your ScreenSteps site via a tab in Salesforce and instead of seeing the help content they just see your list of sites it is possible that they are blocking 3rd party cookies in Chrome.To fix this they can do one of two things: Enable 3rd party cookies https://support.google.com/chrome/answer/95647, or Add your ScreenSteps domain (youraccount.screenstepslive.com) as an allowed domain for 3rd party cookies. Be sure to replace "youraccount" with your actual account name. Look under "Allow or block cookies for a specific site" in the article above.
Setting Up ScreenSteps Integrations Presenting Content in Salesforce
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Why aren't my videos showing up in ScreenSteps?
Updated onArticleIf you are embedding videos with an http connection but are viewing your ScreenSteps web page over an https connection then many browsers will not display the embedded content.This has nothing to do with ScreenSteps. It is simply a security measure that web browsers implement.The solution is to adjust your embed code so that it uses https instead of http.
Additional Help Resources FAQs General FAQs
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Configure Single Sign-on for Crowd in ScreenSteps
Updated onArticleNow that you have configured Crowd you need to configure ScreenSteps to use Remote Authentication.
Using ScreenSteps Single Sign-on and SCIM Using ScreenSteps Remote Authentication with Atlassian Crowd
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How to Embed Login Credentials into a URL
Updated onArticleThis article will show you how to embed login credentials into a url. Why would you want to do this? Here is an example scenario: Say that you have a user area on your own website, not on ScreenSteps. You create a site on ScreenSteps that you want those users to have access to but you don't want to go through the hassle of setting up user accounts for everyone on ScreenSteps. You can use this method to provide a link in the user area that will take them to your site on ScreenSteps and automatically log them in under a shared user account.
Using ScreenSteps Admin Tasks Users (Admins, Contributors, and Readers)
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How do I show or hide chapter contents in the sidebar?
Updated onArticleWhen viewing an article on ScreenSteps a list of chapters in the manual will be shown in the sidebar. Users can click on the chapter title to show or hide the articles in each chapter. For each manual you can decide if you would like the chapter articles to automatically be shown or hidden.
Setting Up ScreenSteps Customize Your Site Customizing the 2015 (Old) Template
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How to Edit the Properties for a Manual
Updated onArticleSetting Up ScreenSteps Organizing Content Manuals
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How to Move, Duplicate, or Reference (i.e. share) Articles between Manuals or Sites
Updated onArticleIf you create an article and would like to move it to another manual, create a duplicate of it, or reference the article in another manual, follow these instructions.
Setting Up ScreenSteps Organizing Content Articles
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How to Use Learning Paths to Group Courses Together
Updated onArticleLearning Paths allow you to group courses together and assign them to users. For example, you might have a learning path that you assign to all new employees and another that you assign specifically to new customer support agents. To create a learning path, follow these steps:
Using ScreenSteps Creating Courses Using ScreenSteps Courses
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Courses FAQs
Updated onArticleThis article will give you an overview of Courses in ScreenSteps. Courses are included in our Enterprise plan and and can be added on to our Standard and Advanced plans. If you don't see Courses in your account and are interested in adding them, reach out to us.
Using ScreenSteps Creating Courses Using ScreenSteps Courses