Recent updates
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SAML Troubleshooting Checklist
Updated on May 04, 2021ChecklistYou can find your SAML test URL by editing the Single Sign-on Endpoint. See here.
Copy and paste the URL into a new Incognito browser window to test signing in.
If clicking on the SAML test URL does not take you to the correct login screen you will need to update your Remote Login URL to point to your Identity Provider. You can update your Remote Login URL by editing the Single Sign-on endpoint. See here for how to get there.
Using ScreenSteps / Single Sign-on / Using SAML
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How to update your Salesforce SAML settings
Updated on May 04, 2021ArticleUsing ScreenSteps / Single Sign-on / Salesforce
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Create a Connected App for ScreenSteps in Salesforce
Updated on May 04, 2021ArticleAdditional Help Resources / Salesforce and ScreenSteps / Single Sign-On with Salesforce (SAML) Articles
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Locating the Entity ID for SSO configuration
Updated on May 04, 2021ArticleWhen configuring a Single Sign-on (SSO) endpoint in ScreenSteps you will need to enter an Entity ID into the 3rd party SSO provider. This article will show you how to locate the Entity ID from within ScreenSteps.
Using ScreenSteps / Single Sign-on / Using SAML
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Spell check
Updated on Apr 30, 2021ArticleThe ScreenSteps desktop editor has spell check built in. You can either check spelling as a one-time event, or you can check spelling as you type.
On macOS the language that is being spell checked will be determined automatically. On Windows you can select from one of the pre-installed spell check dictionaries.
Using ScreenSteps / Authoring Content / Writing Articles
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Which text formatting options are available?
Updated on Apr 21, 2021ArticleThis article describes the various text formatting options in ScreenSteps. Note that you cannot change the size of text within the article using the article editor. Text sizes are determined by CSS in the website the article is being viewed in.
Using ScreenSteps / Authoring Content / Writing Articles
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How to change a user's role
Updated on Apr 07, 2021ArticleIf you need to make an Editor a Reader, or a Learner an Admin, you can simply modify their role by following these instructions.
Note: You must be an Admin to change another user's role.
Using ScreenSteps / Admin Tasks / Users (Admins, Contributors, and Readers)
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How do I deactivate/reactivate a user?
Updated on Apr 07, 2021WorkflowBy deactivating users you can temporarily remove admin and editor users from your account. When a user is deactivated they are not counted towards the admin/editor user limit on your ScreenSteps plan. A user that has been deactivated will not be able to login, post articles, or authenticate their ScreenSteps desktop software.
Using ScreenSteps / Admin Tasks / Users (Admins, Contributors, and Readers)
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How to use your company's domain name with your ScreenSteps site
Updated on Apr 06, 2021WorkflowWhen you create a ScreenSteps site, the URL includes screenstepslive and looks something like this: mycompany.screenstepslive.com. If you want to create a URL that looks something like this, help.screensteps.com, then you will need to create a custom subdomain.
Setting Up ScreenSteps / Customize Your Site / Basic Customizations
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"Unable to initialize spell checking library" error
Updated on Mar 31, 2021ArticleIf you see an error when launching ScreenSteps on Windows that begins with "Unable to initialize spell checking library" then your operating system is most likely missing some Microsoft files that ScreenSteps requires in order to run.
To fix the issue, visit https://support.microsoft.com/en-us/topic/the-latest-supported-visual-c-downloads-2647da03-1eea-4433-9aff-95f26a218cc0 and download the x86 version of the Visual Studio 2015, 2017 and 2019 redistributable.
The screenshot below shows which link you should use (accurate at the time of this writing):
Using ScreenSteps / Authoring Content / Troubleshooting