Recent updates
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Add additional search terms
Updated onWorkflowYou can include additional search terms using using the web editor or the desktop editor. For information on how search terms affect searches refer to the article Improving article search results for specific terms.
Setting Up ScreenSteps Authoring Content Writing Articles
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How to switch between sites in the browser extension
Updated onArticleThe browser extension is tied to a site subdomain. If you only have one site in your ScreenSteps account, then this article won't apply to you. This only applies if you have multiple sites in your ScreenSteps account and you want to have the extension link to different sites within your account.
Using ScreenSteps Contextual Help Setting up Contextual Help
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Generating a Site Link Checker Report
Updated onArticleThe Site Link Checker report analyzes every link in the published articles of a site and attempts to verify whether or not they work. The broken links are added to a CSV file and emailed to you so that you can review them and update as necessary.
Using ScreenSteps Admin Tasks Reports
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Creating an article from an audio recording
Updated onArticleThis feature is available as part of the Clarify AI Assistant beta. Clarify is ScreenSteps AI-powered knowledge ops assistant designed to help your team create, use, update, and manage knowledge faster and more efficiently. Click here to learn more about joining the beta program.
Setting Up ScreenSteps Authoring Content Writing Articles
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Deciding on your Single Sign-on Strategy
Updated onArticleThis article will present a few different Single Sign-on (SSO) scenarios which should help you develop a strategy that will meet your Single Sign-on needs.
Using ScreenSteps Single Sign-on and SCIM Single Sign-on
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Understanding the article, checklist, and workflow articles types
Updated onArticleIn ScreenStep there are three different types of articles: Article Checklist Workflow
Setting Up ScreenSteps Authoring Content Writing Articles
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Using the ScreenSteps desktop editor
Updated onWorkflowThe ScreenSteps desktop editor is a word processor for creating documentation. It's simple, yet very powerful. You can create basic FAQs, straight-forward checklists, or complex workflows. This article will walk you through the basics of using the Desktop editor. But before you begin, make sure you've already downloaded the desktop editor and set it up.
Setting Up ScreenSteps Overview of ScreenSteps Using ScreenSteps
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Create a checklist article
Updated onArticleChecklists are a great way to write standard operating procedures. In this article, you will learn how to create a checklist in ScreenSteps.Note: Checklist articles are available in the Guide plan.
Setting Up ScreenSteps Authoring Content Writing Articles
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Set up your Zendesk integration
Updated onWorkflowThis guide will walk you through the steps of setting up your Zendesk integration with ScreenSteps. Note: You must have a Zendesk account and a ScreenSteps account with one available site for this integration to work.
Setting Up ScreenSteps Integrations Zendesk Integration
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Import individual Zendesk articles into ScreenSteps
Updated onArticleThis article assumes you have already set up your Zendesk integration and simply need to import individual articles from Zendesk into ScreenSteps (likely because you or your team created content directly in Zendesk as opposed to creating it in ScreenSteps and publishing to Zendesk).
Setting Up ScreenSteps Integrations Zendesk Integration