Recent updates
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Setting a custom respond-to email address for account notifications
Updated onArticleThe respond-to email address is used for:
- New account notifications
- Comment notifications
- Course invitations
The default setting is [email protected]. You can set a custom address by following the instructions in this article.
Using ScreenSteps Admin Tasks Account Settings
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Giving a Reader Access to the Browser Extension
Updated onArticleIf you have the Browser Extension as part of your ScreenSteps plan and you want your Readers to be able to use it, you will need to grant your Readers permission in the ScreenSteps Admin are.
The following instructions walk you through how to enable the Browser Extension for a specific Reader.
Using ScreenSteps Admin Tasks Users (Admins, Contributors, and Readers)
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ScreenSteps Allowlist Domains and Public IP addresses
Updated onArticleThe following domains are used to deliver content for the public-facing KB for a ScreenSteps site:
- assets.screensteps.com
- assets2.screensteps.com
- media.screensteps.com
- maxcdn.bootstrapcdn.com
- fonts.googleapis.com
- api.keen.io
- d26b395fwzu5fz.cloudfront.net
Additional Help Resources FAQs Security and Hosting FAQs
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ScreenSteps Desktop Allowlist Domains
Updated onArticleIf your company firewall settings require domains to be added to a allowlist then you will need to add the following domains to the list:
- *.screenstepslive.com: The * represents your ScreenSteps account name.
- *.screensteps.com: ScreenSteps delivers media files from media.screensteps.com and other files using other subdomains of the screensteps.com domain.
- www.bluemangolearning.com: ScreenSteps checks this domain for updates to the desktop software.
ScreenSteps uses port 443 for secure connections.
Additional Help Resources FAQs Security and Hosting FAQs
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How to Certify or Recertify the Contents of an Article
Updated onArticleThis feature is only available to users on our current plans (Standard, Advanced, or Enterprise). If you're on a legacy plan and are interested in switching to a current plan, please reach out to us at <[email protected]>.
Setting Up ScreenSteps Authoring Content Certifying Content
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Overview of the Author Action Panel
Updated onArticleThe Author Action button appears on published ScreenSteps sites* for Contributors and Admin who are logged into their ScreenSteps account and have permissions to edit articles/manage content.
The button appears at the top of the screen.
* The button is only available in sites using the 2019 site template.
Setting Up ScreenSteps Authoring Content Article Management
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Hosting, Availability, and Security
Updated onArticleWhere is ScreenSteps hosted?
ScreenSteps is hosted on the Amazon Cloud in Northern Virginia. No other hosting options are available.
Can I host ScreenSteps on my own server?
You cannot host the ScreenSteps web application on your servers, but there are options for hosting ScreenSteps generated content on your servers. See Hosting Options for more details.
Additional Help Resources FAQs Security and Hosting FAQs
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How do I get back into my account if I have accidentally locked myself out?
Updated onArticleSometimes when setting up Single Sign-on you may accidentally lock yourself out of your account. Don't worry, it happens to the best of us.
Using ScreenSteps Single Sign-on and SCIM Single Sign-on FAQs
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Copy content from one ScreenSteps account to another ScreenSteps account
Updated onWorkflowAdministrators can copy content from one ScreenSteps account to another ScreenSteps account using the Copy Requests feature.
Note: Your account must have Copy Requests enabled by the ScreenSteps team. If you would like to have Copy Requests enabled, contact [email protected].
Using ScreenSteps Admin Tasks Additional Topics
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Creating Contributor Permission Rules for a User
Updated onArticleYou can apply viewing permissions to individual users.
- Navigate to Users.
- Click the user you want to modify.
Using ScreenSteps Permissions Contributor Permissions