Recent updates
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Options for IT departments installing the ScreenSteps Desktop client
Updated on Feb 27, 2020ArticleThis article discusses the different options for automating the installation of the ScreenSteps Desktop client. The EXE installer and the MSI installer are referenced. Both versions of the installer can be downloaded from our downloads page:
Additional Help Resources / FAQs / General FAQs
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How to add more authors to your account
Updated on Feb 26, 2020ArticleNeed more authors than your current plan allows for? No problem – you can add more.
Using ScreenSteps / Admin Tasks / Users (Admins, Authors, and Viewers)
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How to create an article
Updated on Feb 18, 2020WorkflowYour knowledge base is a collection of help articles. Follow these instructions to create a help article in ScreenSteps.
Using ScreenSteps / Authoring Content / Writing Articles
Article also found in:
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Salesforce SAML error message: Invalid Signature on SAML Response
Updated on Feb 17, 2020ArticleThis article is for ScreenSteps accounts that are set up to use Salesforce for Single Sign On.
Using ScreenSteps / Single Sign-on / Salesforce
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Generating a ScreenSteps API Key
Updated on Feb 10, 2020ArticleAPI Tokens can only be used with admin or editor user accounts. Do not use API tokens in a situation where the resulting authorization string can be seen by the public.
Setting Up ScreenSteps / Integrations / API
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Creating Manuals, Chapters and Articles through the API (beta)
Updated on Feb 05, 2020ArticleThis article describes how to create Manuals, Chapter and Articles via the API.
Setting Up ScreenSteps / Integrations / API
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3 Steps For Creating More Content That People Love to Use
Updated on Feb 05, 2020ArticleCheck out the video below to learn how to write 100s of articles that end users LOVE to use on a regular basis. Then, join me during office hours to learn how to implement what you've learned!
Setting Up ScreenSteps / Overview of ScreenSteps / Webinars
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ScreenSteps Office Hours
Updated on Feb 05, 2020ArticleScreenSteps offers customers and prospective customers an opportunity to drop in and speak with one of our team members every day for one hour. We call it Office Hours.
Just pick a day that works for you and click Join Office Hours during the available time. No need to register––the link will open up a GoToMeeting and you will immediately be able to speak with a team member.
Setting Up ScreenSteps / Overview of ScreenSteps / Helpful Tips
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Creating an Outcome Statement for ScreenSteps
Updated on Feb 05, 2020ArticleThe outcome statement is composed of five elements:
- A specific group of people
- doing a specific thing
- will increase/decrease
- a valuable measure (preferably already used in operations)
- by a specific date
Here's what that might look like for you as a ScreenSteps customer.
Setting Up ScreenSteps / Overview of ScreenSteps / Webinars