How do I add/remove viewers to a group?

Article

Follow the instructions below to add viewers to, and remove viewers from, a group.

Hosting, Availability, and Security

Article

Where is ScreenSteps hosted?

ScreenSteps is hosted on the Amazon Cloud in Northern Virginia. No other hosting options are available.

Can I host ScreenSteps on my own server?

How to write a great roadblock article

Article

Here at Blue Mango, we talk about two types of help articles:

1. Those designed to remove roadblocks for your customers, and
2. Those designed to provide a road map for your customers

Add ScreenSteps Styles, Foldable Sections, and Workflow features to Zendesk HC

Workflow

In order for all articles authored in ScreenSteps to look and function correctly in Zendesk you will need to add some CSS and JavaScript to your Zendesk Help Center template. For example, styled paragraphs, Foldable Sections, and Workflow articles all require additional CSS and JavaScript to work properly.

Using ScreenSteps for Customer Support: Where should I publish my content?

Article

Using ScreenSteps to create customer support documentation is simple, fast and effective. But before you can really start using ScreenSteps to improve your customer support you need to figure out where you are going to send your customers to view your documentation.

ScreenSteps offers you several options for delivering your documentation.

1. Send them to your ScreenSteps site
2. Integrate ScreenSteps with Zendesk and send your customers to Zendesk.
3. Use the ScreenSteps API to pull content into your own app or publishing system.

Here are some tips to help you make your decision.

Overview of User Permissions

Article

Add Several Users at Once: Bulk CSV File Upload

Article

This article will show you how to import users from a CSV file. This will come in handy if you want to:

• Add Readers, Contributors, or Admins to your account in bulk.
• Assign Readers, Contributors, or Admins to a User Group in bulk.
• Update current user roles (e.g. from Reader to Contributor) in bulk.

Adding Contributor Permissions to an Article

Article

To apply authoring permissions to an article:

1. Click the padlock icon next the article title.

Adding Contributor Permissions to a Chapter

Article

To apply authoring permissions to a chapter:

1. Click the padlock icon next the chapter title.

Adding Contributor Permissions to a Manual

Article

To apply authoring permissions to a manual:

1. Click the padlock icon next the manual title.