Recent updates
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Deciding on your Single Sign-on Strategy
Updated onArticleThis article will present a few different Single Sign-on (SSO) scenarios which should help you develop a strategy that will meet your Single Sign-on needs.
Using ScreenSteps Single Sign-on and SCIM Single Sign-on
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Understanding the article, checklist, and workflow articles types
Updated onArticleIn ScreenStep there are three different types of articles: Article Checklist Workflow
Setting Up ScreenSteps Authoring Content Writing Articles
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Using the ScreenSteps desktop editor
Updated onWorkflowThe ScreenSteps desktop editor is a word processor for creating documentation. It's simple, yet very powerful. You can create basic FAQs, straight-forward checklists, or complex workflows. This article will walk you through the basics of using the Desktop editor. But before you begin, make sure you've already downloaded the desktop editor and set it up.
Setting Up ScreenSteps Overview of ScreenSteps Using ScreenSteps
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Create a checklist article
Updated onArticleChecklists are a great way to write standard operating procedures. In this article, you will learn how to create a checklist in ScreenSteps.Note: Checklist articles are available in the Guide plan.
Setting Up ScreenSteps Authoring Content Writing Articles
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Set up your Zendesk integration
Updated onWorkflowThis guide will walk you through the steps of setting up your Zendesk integration with ScreenSteps. Note: You must have a Zendesk account and a ScreenSteps account with one available site for this integration to work.
Setting Up ScreenSteps Integrations Zendesk Integration
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Import individual Zendesk articles into ScreenSteps
Updated onArticleThis article assumes you have already set up your Zendesk integration and simply need to import individual articles from Zendesk into ScreenSteps (likely because you or your team created content directly in Zendesk as opposed to creating it in ScreenSteps and publishing to Zendesk).
Setting Up ScreenSteps Integrations Zendesk Integration
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Import structure (category and sections) from Zendesk HC
Updated onArticleThis article will show you how to import categories and sections from Zendesk HC.
Setting Up ScreenSteps Integrations Zendesk Integration
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What happens if I delete a site that is connected to Zendesk?
Updated onArticleDeleting a ScreenSteps site that is connected to a Zendesk Help Center will not affect the Zendesk Help Center in any way. Only the content in ScreenSteps is affected.Links between the articles in ScreenSteps and the articles in Zendesk will be removed. The result is that updating the articles in ScreenSteps will no longer update the articles in Zendesk.For more information on what happens to articles in a site when it is deleted refer to How to Delete a Site.
Setting Up ScreenSteps Integrations Zendesk Integration
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Resolving Internal Links in API
Updated onArticleInternal links in ScreenSteps use data-attributes to expose the ID of the article being linked to. A typical URL might look like this:<a href="../../1/l/2-title" data-internal-link-id="24" data-internal-link="lesson" data-internal-manual-id="52" target="_blank">My link</a>This table explains the meaning of these items:
Setting Up ScreenSteps Integrations API