ScreenSteps

"Current time is earlier than NotBefore condition" error

Article

When attempting to access ScreenSteps via SSO have you received an error message such as this?

There was a problem authenticating you. Please contact your account administrator. Error Message: Current time is earlier than NotBefore condition (2023-11-29 13:53:35 UTC < 2023-11-29 13:54:03 UTC - 2s)

This error has to do with clock drift which means the clock on the Identification Provider (IdP) server that is sending the SAML assertion to the ScreenSteps server does not have the clock synced to the current time. In the example above the times are more than 20 seconds apart from each other.

Once the clock on the IdP server is synced properly you will be able to log into ScreenSteps using Single Sign-on. This is not something that the ScreenSteps has control over so you will need to work with your IT team or 3rd party provider to fix the issue.

Configuring SCIM with Microsoft Entra ID (previously Azure Active Directory)

Article

Before you can configure provisioning for ScreenSteps using Microsoft Entra ID (previously Azure Active Directory), you will need to meet the following prerequisites:

• Microsoft Entra ID tenant: You will need to have an Microsoft Entra ID tenant and have administrative access to it.
• ScreenSteps account: You will need to have a ScreenSteps account with the appropriate permissions to configure SCIM, and you will need to access the admin account in the ScreenSteps portal to obtain the SCIM API token and endpoint.
• Microsoft Entra ID application registration: You will need to register an application in your Microsoft Entra ID tenant and configure it for provisioning with ScreenSteps.
• Microsoft Entra ID user account: You will need a Microsoft Entra ID user account that has sufficient privileges to register the application and configure provisioning.

Understanding article visibility, status and draft

Article

Articles have several attributes. This article will explain how some of these attributes affect whether your article will be visible in your site or not.

How to Bulk Edit Article Properties and Actions (e.g. Move, Publish, Status)

Workflow

This option is only visible when viewing an article list (ie. within a chapter, within the "All Articles" view for a site, or within the "All Content" view for all sites).

How to Manage User Groups Through your Identity Provider using the SAML Assertion

Article

How to Turn Comment Moderation On/Off

Article

You can control whether comments will be moderated for each site. If comments for articles are moderated then any comments that are submitted for an article will need to be approved in the Content Management Center.

Overview and Authentication (v2 JSON API)

Article

The ScreenSteps v2 JSON API is designed to allow you to:

• Extract content from your ScreenSteps site for backup purposes
• Extract content from your ScreenSteps site for publishing to other systems
• Create and update content in your ScreenSteps account

What are the different types of users?

Article

This article will describe the different types of users that can be created in your ScreenSteps account.

How to Change a User's Role

Article

If you need to make a Contributor a Reader, or a Reader an Admin, you can simply modify their role by following these instructions.

Note: You must be an Admin to change another user's role.

Add ScreenSteps Styles, Foldable Sections, Checklist, and Workflow features to Zendesk HC

Workflow

In order for all articles authored in ScreenSteps to look and function correctly in Zendesk you will need to add some CSS and JavaScript to your Zendesk Help Center template. For example, styled paragraphs, Foldable Sections, Checklists, and Workflow articles all require additional CSS and JavaScript to work properly.