Recent updates
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How do I enable/disable comments for articles?
Updated on Sep 10, 2020ArticleIn ScreenSteps you decide whether or not you want comments to appear at the end of articles. You can control whether or not comments appear at the following three levels:
- Site settings
- Manual settings
- Article Settings
If comments are turned off for a site then no comments will appear for any articles in the site. If comments are turned on for a site then you can turn comments off for an individual manual by editing the manual properties. If comments are enabled for a site and a manual then the article setting can turn comments off for an individual article.
Setting Up ScreenSteps / Customize Your Site / Comments and Ratings
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Modify the site title/heading
Updated on Sep 10, 2020ArticleBy default the site title appears in the heading of your web portal. If you enter a custom site title value in the Settings > Text > Site Strings > Other section then editing the site title will not update the site heading.
Setting Up ScreenSteps / Customize Your Site / Basic Customizations
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Use an article template
Updated on Sep 10, 2020ArticleAuthors can select from a template when creating a new article. Great for when you assign an article to a team member and don't want them to start from a blank canvas. Click here to see how to create an article template.
Using ScreenSteps / Authoring Content / Article Management
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How to get the public url for a site
Updated on Sep 10, 2020ArticleTo point users to your site you don't want to share links to your administration area. You want to send links that point to your public area.
Using ScreenSteps / Admin Tasks / Managing Sites
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How do I add manuals to a site?
Updated on Sep 10, 2020ArticleThis article will show you how to add existing manuals to a site. In other words, if you have a manual that exists in another site already, you can add it to another site.
Setting Up ScreenSteps / Organizing Content / Manuals
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Using course collections to group courses together
Updated on Sep 10, 2020ArticleCourse Collections allow you to group courses together and assign them to users. For example, you might have a collection that you assign to new employees and another that you assign to new customer support agents.
Using ScreenSteps / Creating Courses / Using ScreenSteps Courses
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ScreenSteps Office Hours
Updated on Sep 10, 2020ArticleScreenSteps offers customers and prospective customers an opportunity to drop in and speak with one of our team members every day for one hour. We call it Office Hours.
Just pick a day that works for you and fill out the form. You'll receive a calendar invitation for the time you chose, along with a Zoom link.
Setting Up ScreenSteps / Overview of ScreenSteps / Helpful Tips
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How do I respond to comments on an article?
Updated on Sep 10, 2020ArticleSetting Up ScreenSteps / Customize Your Site / Comments and Ratings
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How do I turn on/off comment moderation?
Updated on Sep 10, 2020ArticleYou can control whether comments will be moderated for each site. If comments for articles are moderated then an administrative user will need to approve any comment that is posted by anyone who is not an editor or administrator.
Setting Up ScreenSteps / Customize Your Site / Comments and Ratings