Recent updates
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How to Get Support from ScreenSteps
Updated onArticleSupport team members are available to answer questions or address concerns from 9am to 8pm EST Monday-Friday (excluding major US holidays).
Additional Help Resources / FAQs / General FAQs
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How to create an article
Updated onArticleYour knowledge base is a collection of help articles. Follow these instructions to create a help article in ScreenSteps.
Setting Up ScreenSteps / Organizing Content / Articles
Article also found in:
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How to go from your published knowledge base to the Admin area
Updated onArticle- Click the user icon in the upper right-hand corner of the screen
- Click Admin
Setting Up ScreenSteps / Organizing Content / Overview of Organization
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How to go to your published site from the admin area
Updated onArticleThis article will show you how to navigate directly to your published site, or a specific manual in that site from the administration area in ScreenSteps.
Setting Up ScreenSteps / Organizing Content / Overview of Organization
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How to Make Article Images Accessible
Updated onArticleScreenSteps has the ability to automatically generate image ALT text based on the preceding heading. For the most accessible experience, however, we actually recommend turning that setting off (if it isn't already) and following the recommendations below.
Additional Help Resources / Accessibility / Accessible Articles
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How to Make Article Text Accessible
Updated onArticleAdding headings to your articles not only helps to convey their structure visually, but can also aid end-users that rely on screen readers (eg. they can listen to a list of headings, skip around between headings, etc.). We recommend keeping headings short and nesting them, as appropriate.
To assist authors in creating this structure, the document outline section of both the web and desktop ScreenSteps applications displays the heading level that will be reflected in the published article. They start at the H2 level (given the article title is always the designated H1) and end at H5.
Additional Help Resources / Accessibility / Accessible Articles
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How to Check That Your Site Pages are Accessible
Updated onArticleThe default color presets for the 2019 template are AA WCAG 2.1 compliant. If you choose to adjust your template colors (either to achieve AAA compliance or for branding purposes), you may want to run your site pages through the WAVE Web Accessibility Evaluation Tool in order to ensure they still meet (or exceed) the default compliance.
Additional Help Resources / Accessibility / Accessible Sites
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How to Turn Automatically Generated ALT Tags On/Off
Updated onArticleThis feature is only available in the desktop editor.
Using ScreenSteps / Authoring Content / Working with Images
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ScreenSteps Web Week 37 Release
Updated onArticleReleased between 9-12-2021 and 9-18-2021
Additional Help Resources / Announcements / Release Notes