How do I approve comments?

Article

If you have turned on comment moderation, an Admin/Editor will need to approve comments to your articles before they are visible to end users.

How do I delete a comment?

Article

Add orphaned manuals to a site

Article

If you previously removed a manual, you can add back.

How do I create articles in a manual?

Article

This article will show you how to create an article in a chapter in a manual.

How to edit your site design

Article

This article will show you how to get to the site template editor so that you can customize your site design.

How do I show (publish) or hide (unpublish) a chapter in a manual?

Article

You can unpublish (i.e. hide) a chapter so that end users cannot see the content. This article will teach you how to make an unpublished/hidden chapter visible to your end users in your manual.

Set up your Zendesk integration

Workflow

This guide will walk you through the steps of setting up your Zendesk integration with ScreenSteps.

Note: You must have a Zendesk account and a ScreenSteps account with one available site for this integration to work.

How do I create/edit chapters?

Article

You must first select a manual, then you can create a new chapter.

Resolving Zendesk publishing errors

Article

Sometimes you may see errors when trying to update an article in Zendesk. This usually happens when you have deleted an article in Zendesk that ScreenSteps was connected to. You will also see errors if you delete a section or category in Zendesk that is linked to a chapter or manual in ScreenSteps.

This article will describe how to correct those errors.

How do I show (publish) or hide (unpublish) an article?

Article

When an article is first created it is unpublished. This means that the public can't see the article, only people working in the ScreenSteps web admin console. You need to publish the article in order to make it visible.