When you set up Single Sign-on using SAML in ScreenSteps you upload an X.509 Certificate in PEM format. This file is provided by your SAML provider. (If you are using Salesforce then the certificate is included in the Identify Provider Metadata file that you uploaded.) When that certificate expires you must upload a new certificate in order for your ScreenSteps SAML integration to continue to work properly.
Which SAML provider is your ScreenSteps Authentication Endpoint connected to?
Download Metadata file from Salesforce
Download the certificate from Apps > SAML Apps > Settings for ScreenSteps
Download the certificate from ADFS Management > Service > Certificates
- Open ADFS Management
- Open Service > Certificates
- View Certificate on token-signing primary
- Click the Details tab
- Click Copy to File...
- Select Base-64 encoded X.509 (.CER)
- Save to file (.CER)
Locate and download the x.509 certificate in PEM format
Unfortunately we don't have specific instructions on where to locate the certificate for your provider. You will most likely find the certificate in area of the SAML provider application where you configured the ScreenSteps integration.
Upload the certificate or metadata file to ScreenSteps
Refer to the article Configuring Identity Providers for your Account or Sites if you are familiar with where to find these settings.
Which SAML provider did you download the file from?