Salesforce SAML error message: Invalid Signature on SAML Response

Updated Feb 17, 2020

This article is for ScreenSteps accounts that are set up to use Salesforce for Single Sign On.

If you see the error message Invalid Signature on SAML Response when trying to log into ScreenSteps then your Identify Provider Certificate in Salesforce may have expired. If this is the case you will need to do two things:

  1. Update your Identify Provider Certificate in Salesforce: https://help.salesforce.com/articleView?id=000182059&type=1
  2. Update the Single Sign-On endpoint in ScreenSteps that is configured to use Salesforce.

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