Sometimes when setting up Single Sign-on you may accidentally lock yourself out of your account. Don't worry, it happens to the best of us.
Request an email with a link that will log you in one time
If you are an admin on an account, then you can request that an email be sent to you with a link that will log you in one time. This allows you to access your ScreenSteps account again and make any needed Single Sign-on configuration changes.
To request this email, you will visit the /login/sso_bypass url for your account. For example, if your account name is myaccount then you would visit the following url:
https://myaccount.screenstepslive.com/login/sso_bypassThe email will contain a link that will log you into your account. Note that the link will expire 5 minutes after it is created.
Note: myaccount does not refer to your username. It is the name of your ScreenSteps Account.
If you click on the link in the email and are not logged in there are a couple of things you can check:
- If you submitted the form with your email address more than once make sure you clicked the link in the most recent email you received. Each time you submit the form the previous link that was generated will stop working.
- If you use a program like Microsoft Safe Links then Microsoft may be requesting the URL before you visit it. This request will process the link at which point it can't be used again. When Microsoft finally directs you to the link it is no longer valid. You can right-click on the link in the email, copy it, and manually paste it into a web browser. It should then work.
Log in with a ScreenSteps user account
If your account has the Allow Single Sign-on bypass for ScreenSteps user accounts setting turned on then users can also log in via the /login/normal url for your account.
This setting can be toggled by an administrator on the Account > Account Settings page.
This url will ask you for a username and password that exist in the ScreenSteps system, not in your Single Sign-on identify provider. For example, if your account name is myaccount then you would visit the following url:
https://myaccount.screenstepslive.com/login/normalEnabling Allow Single Sign-on bypass for ScreenSteps user accounts for an account is less secure and is not recommended. Accounts created before February 26, 2021 have the setting enabled by default. All accounts created on or after February 26, 2021 have the setting turned off by default.
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