Recent updates
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How to Find Which Articles Users are Viewing in Reports
Updated onArticleReporting is included on all current plans and select legacy plans. If you don't see Reports in your account and are interested in adding them, please reach out to <[email protected]>.
Using ScreenSteps Admin Tasks Reports
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How to Export an Article Report (CSV of site article titles/status/owners)
Updated onArticleThe exported CSV file will include the following information for each article: ID Title Status Owner Created at Posted at Published? Chapter Title Chapter is Published? Manual Title Manual is Published? Source Article ID (This is for referenced articles that show up multiple times in a site). Published URL Restricted (TRUE/FALSE) Viewing Groups Tags Excluded from Search (TRUE/FALSE) Last Certified At Last Certified By
Setting Up ScreenSteps Organizing Content Sites
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How to add a GIF to an article
Updated onArticleYou can add a GIF to a ScreenSteps article by following the steps below.Note: The largest image size you can add is 10MB.
Setting Up ScreenSteps Authoring Content Working with Images
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How to manage user roles via user groups
Updated onArticleThis feature is available to Enterprise accounts and has to be turned on by Customer Support. Contact us via live chat or [email protected] for more information.
Using ScreenSteps Admin Tasks User Groups
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Locating Crash Logs on Windows
Updated onArticleIf you are running ScreenSteps Desktop 4.6.1 or later and the application unexpectedly quits on Windows, customer support may ask you to send a crash log in order to help our team troubleshoot the issue. This article you walk you through locating the crash logs folder and compressing a crash log file so you can send it to support.
Setting Up ScreenSteps Authoring Content Troubleshooting
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"Current time is earlier than NotBefore condition" error
Updated onArticleWhen attempting to access ScreenSteps via SSO have you received an error message such as this?There was a problem authenticating you. Please contact your account administrator. Error Message: Current time is earlier than NotBefore condition (2023-11-29 13:53:35 UTC < 2023-11-29 13:54:03 UTC - 2s)This error has to do with clock drift which means the clock on the Identification Provider (IdP) server that is sending the SAML assertion to the ScreenSteps server does not have the clock synced to the current time. In the example above the times are more than 20 seconds apart from each other.Once the clock on the IdP server is synced properly you will be able to log into ScreenSteps using Single Sign-on. This is not something that the ScreenSteps has control over so you will need to work with your IT team or 3rd party provider to fix the issue.
Using ScreenSteps Single Sign-on and SCIM Single Sign-on FAQs
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Understanding article visibility, status and draft
Updated onArticleArticles have several attributes. This article will explain how some of these attributes affect whether your article will be visible in your site or not.
Setting Up ScreenSteps Overview of ScreenSteps Basics of ScreenSteps
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How to Bulk Edit Article Properties and Actions (e.g. Move, Publish, Status)
Updated onWorkflowThis option is only visible when viewing an article list (ie. within a chapter, within the "All Articles" view for a site, or within the "All Content" view for all sites).
Setting Up ScreenSteps Organizing Content Articles
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How to Turn Comment Moderation On/Off
Updated onArticleYou can control whether comments will be moderated for each site. If comments for articles are moderated then any comments that are submitted for an article will need to be approved in the Content Management Center.
Setting Up ScreenSteps Customize Your Site Comments and Ratings
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Overview and Authentication (v2 JSON API)
Updated onArticleThe ScreenSteps v2 JSON API is designed to allow you to: Extract content from your ScreenSteps site for backup purposes Extract content from your ScreenSteps site for publishing to other systems Create and update content in your ScreenSteps account
Setting Up ScreenSteps Integrations API