Recent updates
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How to Archive Comments
Updated onArticleArchiving comments indicates to other moderators that it has been processed, without publishing it publicly on the article page or deleting it entirely.
Scenarios this works well for include:
- If you opt to reply to a comment using a method other than a comment response (via email, support ticket, etc.) due to complexity or privacy concerns
- If your internal team uses comments for noting needed changes to an article and the change has been made
Setting Up ScreenSteps / Customize Your Site / Comments and Ratings
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How to Delete Comments
Updated onArticleSetting Up ScreenSteps / Customize Your Site / Comments and Ratings
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How to Respond to Comments on an Article
Updated onArticleSetting Up ScreenSteps / Customize Your Site / Comments and Ratings
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How do I create articles in a manual?
Updated onArticleThis article will show you how to create an article in a chapter in a manual.
Setting Up ScreenSteps / Organizing Content / Manuals
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How to Modify the Home Page Template
Updated onArticleSetting Up ScreenSteps / Customize Your Site / Customizing the 2019 (New) Template
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How to Navigate to Site Settings
Updated onArticleThis article explains how to navigate to the Site Settings section for your ScreenSteps site.
Setting Up ScreenSteps / Organizing Content / Sites
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How to Navigate to a Site's Template Editor
Updated onArticleThis article will show you how to navigate to your site's Template Editor so that you can customize the site design.
Setting Up ScreenSteps / Customize Your Site / Basic Customizations
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How to Navigate to the Comments Area
Updated onArticleSetting Up ScreenSteps / Customize Your Site / Comments and Ratings
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How to Configure a Vanity Domain to use a Custom SSL Certificate
Updated onWorkflowWhen you use a vanity domain with your site on ScreenSteps (e.g. help.my-domain.com) an SSL certificate is automatically generated (and renewed as needed) for you in order for secure connections to be made to the vanity domain over HTTPS. You have the option of uploading your own SSL certificate if you would prefer to manage the certificate yourself.
Setting Up ScreenSteps / Customize Your Site / Basic Customizations
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How to Save an Article
Updated onArticleWhen you opt to "Save as Draft" or "Save & Publish", you'll be presented with the following screen where you're given the option to update information and adjust various fields related to the article.
- Any noted changes will be logged in the article's Activity Stream
- Certification tracking can be turned on/off for an article, a process owner can be assigned, and a new certification can take place
- Any next actions will be logged in the article's Revision Notes
- The article can be assigned or reassigned
- A status can be set or changed
Using ScreenSteps / Authoring Content / Article Management