Recent updates
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ScreenSteps Office Hours
Updated on Sep 11, 2020ArticleScreenSteps offers customers and prospective customers an opportunity to drop in and speak with one of our team members every day for one hour. We call it Office Hours.
Just pick a day that works for you and fill out the form. You'll receive a calendar invitation for the time you chose, along with a Zoom link.
Setting Up ScreenSteps / Overview of ScreenSteps / Helpful Tips
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How do I respond to comments on an article?
Updated on Sep 11, 2020ArticleSetting Up ScreenSteps / Customize Your Site / Comments and Ratings
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How do I turn on/off comment moderation?
Updated on Sep 11, 2020ArticleYou can control whether comments will be moderated for each site. If comments for articles are moderated then an administrative user will need to approve any comment that is posted by anyone who is not an editor or administrator.
Setting Up ScreenSteps / Customize Your Site / Comments and Ratings
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How do I approve comments?
Updated on Sep 11, 2020ArticleIf you have turned on comment moderation, an Admin/Editor will need to approve comments to your articles before they are visible to end users.
Setting Up ScreenSteps / Customize Your Site / Comments and Ratings
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How do I delete a comment?
Updated on Sep 11, 2020ArticleSetting Up ScreenSteps / Customize Your Site / Comments and Ratings
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Add orphaned manuals to a site
Updated on Sep 11, 2020ArticleIf you previously removed a manual, you can add back.
Setting Up ScreenSteps / Organizing Content / Manuals
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How do I create articles in a manual?
Updated on Sep 11, 2020ArticleThis article will show you how to create an article in a chapter in a manual.
Setting Up ScreenSteps / Organizing Content / Manuals
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How to edit your site design
Updated on Sep 11, 2020ArticleThis article will show you how to get to the site template editor so that you can customize your site design.
Setting Up ScreenSteps / Customize Your Site / Basic Customizations
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How do I show (publish) or hide (unpublish) a chapter in a manual?
Updated on Sep 11, 2020ArticleYou can unpublish (i.e. hide) a chapter so that end users cannot see the content. This article will teach you how to make an unpublished/hidden chapter visible to your end users in your manual.
Setting Up ScreenSteps / Organizing Content / Chapters
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Set up your Zendesk integration
Updated on Sep 10, 2020WorkflowThis guide will walk you through the steps of setting up your Zendesk integration with ScreenSteps.
Note: You must have a Zendesk account and a ScreenSteps account with one available site for this integration to work.
Setting Up ScreenSteps / Integrations / Zendesk Integration