Recent updates
-
How to Create a new Chapter using the Author Action Panel
Updated onArticleWhile reviewing your published site, you may realize that you need to add a new chapter to a manual. Using the Author Action Panel, you can create a new chapter when viewing a manual's table of contents in your published site. For more information on the Author Action Panel, click here: Overview of the Author Action Panel
Setting Up ScreenSteps Organizing Content Chapters
-
How to create a new manual using the Author Action Panel
Updated onArticleWhile reviewing your published site, you may realize that you need to add a new manual. Using the Author Action Panel, you can create a new manual right from the home page of your ScreenSteps site. For more information on the Author Action Panel, click here: Overview of the Author Action Panel
Setting Up ScreenSteps Organizing Content Manuals
-
How do I edit an article?
Updated onArticleWhen you want to edit an article, you have several options for doing so: Within the Web application From the published knowledge base From the Launch Pad
Setting Up ScreenSteps Authoring Content Writing Articles
-
How to Assign a Process Owner for Certifying Articles
Updated onArticleYou can navigate there using the: Author Action Panel, or Click the article title in the Content Management Area
Setting Up ScreenSteps Authoring Content Certifying Content
-
How to Find Which Articles Users are Viewing in Reports
Updated onArticleReporting is included on all current plans and select legacy plans. If you don't see Reports in your account and are interested in adding them, please reach out to <[email protected]>.
Using ScreenSteps Admin Tasks Reports
-
How to Export an Article Report (CSV of site article titles/status/owners)
Updated onArticleThe exported CSV file will include the following information for each article: ID Title Status Owner Created at Posted at Published? Chapter Title Chapter is Published? Manual Title Manual is Published? Source Article ID (This is for referenced articles that show up multiple times in a site). Published URL Restricted (TRUE/FALSE) Viewing Groups Tags Excluded from Search (TRUE/FALSE) Last Certified At Last Certified By
Setting Up ScreenSteps Organizing Content Sites
Article also found in:
-
How to add a GIF to an article
Updated onArticleYou can add a GIF to a ScreenSteps article by following the steps below.Note: The largest image size you can add is 10MB.
Setting Up ScreenSteps Authoring Content Working with Images
-
How to manage user roles via user groups
Updated onArticleThis feature is available to Enterprise accounts and has to be turned on by Customer Support. Contact us via live chat or [email protected] for more information.
Using ScreenSteps Admin Tasks User Groups
-
Locating Crash Logs on Windows
Updated onArticleIf you are running ScreenSteps Desktop 4.6.1 or later and the application unexpectedly quits on Windows, customer support may ask you to send a crash log in order to help our team troubleshoot the issue. This article you walk you through locating the crash logs folder and compressing a crash log file so you can send it to support.
Setting Up ScreenSteps Authoring Content Troubleshooting
-
"Current time is earlier than NotBefore condition" error
Updated onArticleWhen attempting to access ScreenSteps via SSO have you received an error message such as this?There was a problem authenticating you. Please contact your account administrator. Error Message: Current time is earlier than NotBefore condition (2023-11-29 13:53:35 UTC < 2023-11-29 13:54:03 UTC - 2s)This error has to do with clock drift which means the clock on the Identification Provider (IdP) server that is sending the SAML assertion to the ScreenSteps server does not have the clock synced to the current time. In the example above the times are more than 20 seconds apart from each other.Once the clock on the IdP server is synced properly you will be able to log into ScreenSteps using Single Sign-on. This is not something that the ScreenSteps has control over so you will need to work with your IT team or 3rd party provider to fix the issue.
Using ScreenSteps Single Sign-on and SCIM Single Sign-on FAQs