Recent updates
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How do I create/edit chapters?
Updated on Sep 08, 2020ArticleYou must first select a manual, then you can create a new chapter.
Setting Up ScreenSteps / Organizing Content / Chapters
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Resolving Zendesk publishing errors
Updated on Sep 08, 2020ArticleSometimes you may see errors when trying to update an article in Zendesk. This usually happens when you have deleted an article in Zendesk that ScreenSteps was connected to. You will also see errors if you delete a section or category in Zendesk that is linked to a chapter or manual in ScreenSteps.
This article will describe how to correct those errors.
Setting Up ScreenSteps / Integrations / Zendesk Integration
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How do I show (publish) or hide (unpublish) an article?
Updated on Sep 08, 2020ArticleWhen an article is first created it is unpublished. This means that the public can't see the article, only people working in the ScreenSteps web admin console. You need to publish the article in order to make it visible.
Using ScreenSteps / Authoring Content / Article Management
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How to add an article to a manual from the All Articles list
Updated on Sep 02, 2020ArticleSetting Up ScreenSteps / Organizing Content / Articles
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How do I find unpublished articles?
Updated on Sep 02, 2020ArticleSetting Up ScreenSteps / Organizing Content / Articles
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How do I unpublish an article?
Updated on Sep 02, 2020ArticleFor Zendesk Users
The unpublish option will not be available for articles in a site connected to a Zendesk account. If you want the article to be unpublished from your Zendesk Help Center you will need to do that in Zendesk.
Using ScreenSteps / Authoring Content / Article Management
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How do I move a chapter to another manual?
Updated on Sep 02, 2020ArticleScreenSteps allows you to move a chapter from the current manual to another manual in the same site. This article will show you how.
Setting Up ScreenSteps / Organizing Content / Chapters
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