This Slack Workflow facilitates efficient communication by using an emoji to prompt users to check the ScreenSteps site for answers, enhancing self-service and reducing redundant queries.
Worklfow Overview
- Add an emoji to a message in Slack to trigger a response.
- The response inquires if the person has checked the ScreenSteps site for an answer.
- Includes a link to the ScreenSteps site for easy access.
- Designed for questions asked in Slack to promote self-service.
Open Slack and navigate to Automations.
![Automations - ScreenSteps - Slack](https://media.screensteps.com/image_assets/assets/008/900/717/original/f0ecb472-b949-4f49-9508-6de22bd7d845.png)
Select New Workflow and start it.
![Automations - ScreenSteps - Slack](https://media.screensteps.com/image_assets/assets/008/900/721/original/caafbe39-1ed5-4623-b3fb-1a6bcc607065.png)
Add the desired emoji and specify the channels to monitor, then click Continue.
Note: You have to add all channels you want it to watch.
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