How to publish changes in a ScreenSteps chapter to a Zendesk section

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This article will show you how to create a new section in Zendesk from a new chapter in ScreenSteps or publish changes made to a ScreenSteps chapter to the corresponding section in Zendesk.

If you want to change the Zendesk viewing permissions for the section that is created in Zendesk you will need to edit those settings in Zendesk.

Use chapter menu to publish changes

From the chapter menu you will see one of two options. Publish in Zendesk HC will appear if the chapter hasn't been connected to a section in Zendesk yet. Push update to Zendesk HC will appear if the chapter is already connected to a section in Zendesk.

Publish or Push changes

  1. By default article titles and the positions of the articles within the chapter will be updated in Zendesk. If you do not want to update article title and position then uncheck the box.
  2. Click either the Publish (chapter doesn't exist in Zendesk yet) or Push Changes (chapter is connected to Zendesk already) button.


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