For instructions on generating a Zendesk API key refer to the following article in the Zendesk Help Center:
https://support.zendesk.com/hc/en-us/articles/226022787-Generating-a-new-API-token-
How to get your Zendesk API key
Updated
Integrations
Zendesk Integration 33
- Set up your Zendesk integration
- Add ScreenSteps Styles, Foldable Sections, Checklist, and Workflow features to Zendesk HC
- Add the ScreenSteps Admin Bar to the Zendesk Help Center
- How to add a lightbox to images in Zendesk Help Center
- How to get your Zendesk API key
- How to delete a category, section, or article in Zendesk
- How to update your Zendesk connection settings in ScreenSteps
- Create an Article and Publish to Zendesk
- How to publish or update individual articles to Zendesk
- How to update your table of contents in Zendesk
- How to publish changes in a ScreenSteps manual to Zendesk
- How to publish changes in a ScreenSteps chapter to a Zendesk section
- How to change the Zendesk ID that a ScreenSteps article, chapter or manuals is connected to
- Resolving Zendesk publishing errors
- Publishing to a Zendesk Sandbox
- What permission settings are used for newly created chapters in Zendesk?
- What happens to my Zendesk articles if I cancel my ScreenSteps account?
- How are ScreenSteps articles ordered in Zendesk
- Setting the author for articles created in Zendesk Help Center
- Can ScreenSteps publish articles in multiple languages to Zendesk?
- How do you move articles created in the Zendesk Legacy Web Portal to Zendesk Help Center and vice versa?
- Does ScreenSteps support multiple Zendesk brands?
- Does ScreenSteps publish tags to Zendesk?
- ScreenSteps and Zendesk Guide Viewing Permissions
- ScreenSteps and Zendesk Authoring Permission Groups
- Zendesk Error: "Couldn't Authenticate You"
- Videos, numbered lists, tables, or indenting won't display properly in Zendesk
- Import individual Zendesk articles into ScreenSteps
- My Zendesk Help Center is out of sync with ScreenSteps, What do I do?
- Not all of my Zendesk categories or sections are showing up in ScreenSteps
- Zendesk HC error: {"error":"Couldn't authenticate you"}
- Article has a "Not Connected" label to the right of the article title
- How to Publish/Push an Entire Manual to Zendesk
API 9
- Overview and Authentication (v2 JSON API)
- Example requests and responses (v2 JSON API)
- Resolving Internal Links in API
- Creating Manuals, Chapters and Articles through the API
- Updating article content through the API
- Why are the links to my images broken?
- Python command line exporter
- PHP Library
- Generating a ScreenSteps API Token
Other Options 4
Other Resources
- Overview of ScreenSteps
- Organizing Content
- Customize Your Site
- Admin Tasks
- Authoring Content
- PDFs
- Contextual Help
- Creating Courses
- Single Sign-on
- Notifications
- Announcements
- Accessibility
- Example Content
- Best Practices
- FAQs
- Course Materials
- Migrating Existing Content to ScreenSteps
- Salesforce and ScreenSteps
- Implementation Guides
Recently Updated Articles
- Generating a ScreenSteps API Token
- How to Embed HTML (and Add Video to ScreenSteps Articles)
- How to Bulk Edit Article Properties and Actions (e.g. Move, Publish, Status)
- How to Track Certification for an Article
- How to Set a Default Certification Cadence
Rachel
My zendesk account settings don't give me these options - are the instructions here out of date or is it to do with the type of zendesk account I have?
Trevor DeVore
@Rachel - I just looked in our Zendesk account and the instructions are still accurate. Are you an admin user in your Zendesk account?
Sandro Alvares
Now a new version and cannot see token :( ... bad zendesk more bug
Taylor Nelson
How do you see a key that already exists? I can only see 8 characters 'for security reasons' and I have a high level of access I believe.
Trevor DeVore
@Sandro and @Taylor - Zendesk will only show you the token once. After that you will have to generate a new token if you don't have it written down.