ScreenSteps

Publishing to a Zendesk Sandbox

Updated on

When you set up a sandbox in Zendesk it creates a totally separate Help Center in Zendesk. This means:

  • You will need to have a separate Zendesk account name in your ScreenSteps settings.
  • All of your article IDs will be different between the sandbox Help Center and your production Help Center.

This prevents you from preparing all of your content in a sandbox and then just "switching things over" to the production Help Center.

If you are going to use a sandbox to stage your content in Zendesk then there are two approaches you can take when switch to your production Help Center.

Pre-work: Create a new Zendesk connection in ScreenSteps or change your existing Zendesk connection settings

Each site in ScreenSteps connects to a single Zendesk Help Center. You need to decide if you want to maintain a connection to your sandbox site in ScreenSteps or if you simply want to replace the sandbox connection with the production connection.

If you want to create a new connection follow these instructions:

Configuring the Zendesk Integration

If you want to replace the sandbox connection then follow these instructions and update the account name and API key:

How to update your Zendesk connection settings in ScreenSteps

Option 1: Replace all content in your production Help Center

If you want to replace all of your content in Zendesk then you will need to do the following:

Option 2: Update existing content in your production Help Center

0 Comments

Add your comment

This site is protected by reCAPTCHA and the Google Privacy Policy and Terms of Service apply.

Previous Article Resolving Zendesk publishing errors
Next Article What permission settings are used for newly created chapters in Zendesk?
Still Need Help? Contact Us